Experience

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  CHS Inc.

  • Business Systems Analyst

    • Nov 2023 - Present

    • Meet with business system owners and end users to define business, and operational requirements and systems goals, and identify and resolve systems issues. • Participate in design sessions in prototyping new system reporting for the purpose of enhancing business processes, operations, and information process flow. • Assist with the review and analysis of the effectiveness and efficiency of existing systems and help develop strategies for improving or further leveraging these systems. • Help to identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions. • Prepare reports that address existing and potential trouble areas in systems across the organization. • Assist in the creation of cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions. • Manage models, specifications, diagrams, and charts to provide assistance to software engineers. • Support PDI Enterprise application and web service platform. • Support third party systems that integrate into PDI Enterprise. • Build and test the environment with business users. • Perform updates to applications and integrated solutions.

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  NexusLeap

  • Analytics Product Owner

    • May 2022 - Jun 2023

    • Worked with executive business stakeholders to identify project requirements, manage expectations, and communicate delivery throughout the development process.• Increased sprint goal completion by over 50% by helping the team write detailed user stories with better acceptance criteria.• Developed a new project tracker that allowed executive stakeholders to easily follow project progress and updates. Tracker was adopted across the entire BI Team.• Demonstrated excellent product knowledge and provided tailored product recommendations to customers.• Implemented new Credits process with an expected ROI of 5 million in the first year.

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  PDI Software

  • United States
  • Software Development
  • 700 & Above Employee

  • Product Owner II

    • Sep 2021 - Apr 2022

    • Worked with combination of onshore and offshore development teams on new product enhancements and product defect corrections.• Managed product backlog. Cleaned up previous backlog from 300 user stories to less than 100, with the team planned 3 sprints in advance.• Participated in all Agile ceremonies, leading most of them. Helped implement a more streamlined backlog refinement and design session process.• Administered sprint review with executive business members to showcase new product enhancements. Typically presented to over 75 attendees.• Delivered Home Heat module under budget and on time with over 10,000 customer locations expected to use it in the first year.

  • Professional Services Consultant

    • Jan 2021 - Sep 2021

    • Implemented ERP software for convenience retail and wholesale petroleum businesses.• Met billable requirement to meet bonus eligibility in first quarter working as a Consultant.• Worked with executive stakeholders to ensure project deadlines were met and to teach them how the software would enable their business. • Engaged development team on software defects and any special migration code that was needed specific to each customer project.• Managed queue for one-off billable projects autonomously.

  • Senior Support Consultant

    • Jun 2016 - Jan 2021

    • Utilized Salesforce, SQL, remote support tools, and SaaS ERP knowledge to assist customers with product defects and questions. • Held top spot on Support team for case closures year over year for 3 years running. • Met bonus eligibility every quarter I was qualified to receive it. This was accomplished by maintaining a 90%+ survey rating, contributing at least 20 knowledgebase articles each month, and ensuring the team met a 80%+ survey rating. • Promoted to Senior role within first year due to contribution and expedited ramp-up, whilst role typically required 3+ years of service.

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  Fikes Wholesale

  • United States
  • Oil and Gas
  • 1 - 100 Employee

  • Manager, Safety and Administration

    • Apr 2015 - Apr 2016

    • Developed safety training programs and conducted safety briefings that increased employee engagement and awareness of safety protocols.• Maintained company compliance with all local, state, and federal trucking regulations.• Sole administrator for company logistics software. Implemented playbooks to assist with standard process and instruction for logistics software management.• Performed all billing for freight services. Maintained an error rate of less than .02% on freight invoices.• Calculated and processed payroll for company drivers. Developed an internal automation tool to calculate driver payroll for accessorial pay.

  • Dispatch Trainer and Accounting Specialist

    • May 2014 - Apr 2015

    • I was responsible for training all new dispatchers for the company. I also developed and maintained the dispatch department SOP guidelines. • Processed company payroll, requiring manual calculation of driver demurrage, route deviations, and payroll deductions. • Handled all customer freight billing and company freight rates. Increased Accounts Receivable efficiency in department by over 50% by automating many of the billing tasks and increasing invoice accuracy. • Handled daily processing of driver paperwork to include BOL reconciliation, driver DOT logs, and freight reconciliation.

  • Dispatch/Logistics Manager

    • Jan 2012 - May 2014

    • Responsible for all areas of operation within company dispatch department to include hiring, training, and management of all dispatch staff. • Created dispatch department SOP guidelines from the ground up. • Handled oversight of company route planning. Reduced split accessorial charges by over 50%. • Processed driver payroll requests for route alterations, demurrage, and deductions. • Worked with customers to plan deliveries, resolve disputes, and ensure transportation needs were met.

  • Training Store Manager

    • Jul 2007 - Jan 2012

    This position entailed operating all facets of a single convenience store, while intermittently training new Store Managers through the company’s Mentor program. Management duties included recruitment, inventory management, employee training, P&L management, customer service, and any other duties as assigned by the District Manager.

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  Firestone Complete Auto Care

  • Killeen, TX

  • Automotive Technician

    • Apr 2006 - Jul 2007
    • Killeen, TX

    Various automotive repair and maintenance work to include oil changes, tire changes, brake changes, preventative maintenance, and more. I was also in training to replace the current Fort Hood Regional Sales Manager when I resigned my position.