Experience

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  Marble Building Products | MBP Worksurfaces

  • Full Sutton, England, United Kingdom

  • Sales Estimator

    • Jul 2021 - Jul 2023
    • Full Sutton, England, United Kingdom

    Recieving inbound calls regarding quote enquiries and dates for fitting worktops. Making outbound calls to follow up on generated quotes for feedback. Receiving kitchen blue prints by email from kitchen designers at retail stores/bespoke kitchen businesses across the UK to generate a quotation using the in house software. Organisation/Man management skills to work in a fast paced office environment to manage my portfolio of quote enquiries by email while taking inbound calls and helping with enquiries from the factory/drawing office.

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  NFU Mutual

  • York, United Kingdom

  • Claims Handler

    • Nov 2019 - May 2020
    • York, United Kingdom

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  Jet2.com and Jet2holidays

  • Leeds, United Kingdom

  • Pre Travel Services Advisor

    • Apr 2018 - Nov 2019
    • Leeds, United Kingdom

    Receiving inbound calls to make an amendment to their booking, for example a date change, adding another passenger or room onto the booking or booking seats and meals on the plane. Making these amendments using two different sets of booking software for the hotel and Jet2 while managing the time on the inbound calls as they come through. Making outbound calls to handle escalations that have develop during previous inbound calls and to accommodate them for the inconvenience that has been caused to de escalate the situation. Helping out in other departments such as customer service. Managing and de escalating complaints by email/phone. Communicating with the hoteliers and third parties.

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  Sainsbury's

  • York, United Kingdom

  • Customer Service Assistant

    • Jul 2010 - Apr 2018
    • York, United Kingdom

    Started at Sainsbury’s as a part time cashier handling cash while communicating with customers and processing their transactions at a steady pace to keep the queues moving. I then took the opportunity to move onto self scan and customer service desk, this involved managing the queues to keep everyone moving at a steady pace while managing any alerts/errors that would need resolving on self scan. Making sure all the self scan machines were operational and running at all times.at the end of the shift when the store is closing I would then cash manage all the self scan tills cash flow from that day to be taken into the cash office.While on customer service desk i would handle refunds, any enquiries about offers in the store, click and collecting TU clothing items using the in house software. Making tanoy announcements across the shop floor for customers to hear about any offers in store. Managing the tills/self scan queue flows, directing customers to any available tills that are free of queues while at the same time managing any alerts from the staff on tills for assistance with getting another item from the shop floor or help with packing for customers. Working in cash office before the store would open to the customers. This is handling the petty cash and managing the cash flow to make sure all the tills within the store have enough cash flow for the day and recording the amount of cash already in each till. Making sure this is all done at a controlled pace and off the shop floor before the store opens.