Experience

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  Alignment Healthcare

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Senior Service Delivery Analyst (Tier 2)

    • Jul 2020 - Present

    (full-time)• Write documentation; develop programs and scripts to assist Service Desk• Perform System Administration tasks including managing DFS, backups, Exchange and Office 365• Conduct remote sessions and schedule jobs on endpoints for installations and configurations specializing in Citrix Virtual Machines• Monitor initial problems, requests and resolutions in FreshService via ticket updates• Perform investigations and collaborations with DTS personnel and other department staffs

  • Service Desk Technician (Tier 1)

    • Nov 2019 - Jun 2020

    (full-time)• Write documentation; develop programs and scripts to assist Desktop Support and Service Desk• User and employee software and hardware support, problem tracking and issue resolution• Conduct remote sessions on client PCs for installations, configurations and troubleshooting• Monitor initial problems, requests and resolutions in BMC TrackIt! via ticket updates• Perform investigations and collaborations with DTS personnel and other department staffs

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  Infinite Computer Solutions

  • City of Hope (Cancer/Research Hospital), Irwindale, CA

  • Technology Specialist

    • Sep 2019 - Oct 2019
    • City of Hope (Cancer/Research Hospital), Irwindale, CA

    (full-time, contract)• Write documentation; develop programs and scripts to assist Desktop Support and Service Desk• User and employee software and hardware support, problem tracking and issue resolution• Conduct remote sessions on client PCs for installations, configurations and troubleshooting• Configure iOS and Android mobile devices for corporate e-mail, calendar and contacts• Setup and maintain Audio-Visual and VOIP Telecommunications equipment and applications• Monitor initial problems, requests and resolutions in BMC Remedy Force via ticket updates• Perform investigations and collaborating with IT personnel and other department staff

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  City of Hope (Cancer/Research Hospital)

  • Irwindale, CA

  • Technology Specialist

    • Nov 2015 - Sep 2019
    • Irwindale, CA

    (full-time)• User and employee software and hardware support, problem tracking and issue resolution including VIP support • Conduct remote sessions on client PCs for installations, configurations and troubleshooting• Configure iOS and Android mobile devices for corporate e-mail, calendar and contacts• Setup and maintain Audio-Visual and VOIP Telecommunications equipment and applications• Monitor initial problems, requests and resolutions in BMC Remedy Force via ticket updates• Perform investigations and collaborating with IT personnel and other department staff

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  City of Hope (Cancer/Research Hospital)

  • Duarte, CA

  • Help Desk/Service Desk Analyst

    • Mar 2015 - Sep 2015
    • Duarte, CA

    (full-time, contract)• User and employee software support, problem tracking and issue resolution• Remotely access company computers to install, configure and troubleshoot programs• Develop instructional materials, write VB scripts, and train end users and fellow analysts on systems, procedures and problem solutions for 600+ applications in use hospital-wide• Monitor initial problems, requests and resolutions in Remedy Force via ticket updates• Handle customer service calls with users and patients accessing programs and Web pages• Perform follow-up investigations and coordinate with IT personnel and other departments

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  Apira Science Inc. (Medical Device Manufacturer)

  • Irvine, CA

  • IT Manager

    • Jan 2012 - Jan 2015
    • Irvine, CA

    (full time contract)- Work directly for COO as IT Manager- IT: Support local and remote computer users; problem tracking and resolution- IT: Train and Support staff on computer and communications- IT: Install software and hardware including encrypting PCI and HIPAA data- IT: Implementation and maintenance of SalesForce and AssurX CATSWeb - IT: Data Analyst, Reporting and Programming- IT: Manage Linux and Windows systems- IT: Operate, configure and update Cisco VOIP system and phonesAlso worked for QA Manager as Quality Inspector (2012-2014) - QI: Conduct Customer Complaint Investigations- QI: Write CAPAs, perform Trend Analysis, monitor warranty returns- QI: Perform Final Inspection of incoming products- QI: Handle technical analysis of new and returned devices- QI: Implement database strategies for QA lab testing environment- QI: Set up Quality Control lab equipment, procedures, tracking, logging and reporting- Write documentation and operating procedures for IT and QI

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  STC Network Systems (Web Management Services)

  • Whittier, CA

  • Web Developer / Programmer

    • Jan 2008 - Dec 2014
    • Whittier, CA

    (part-time, contract)· Meet with clients, demonstrate capabilities, provide written, visual and oral presentations· Troubleshooting, supporting, and tracking user and customer issues with applications· Set up client Web sites. Install on Microsoft, Linux and other Unix platforms· Set up client e-mail and list servers, as well as client interfaces· Develop custom Web functions and Web-based applications using HTML, CSS, JavaScript, PHP, jQuery, AJAX· Supervise programmers, page designers and content managers· Web page design and consult on design for businesses and non-profits· Design, develop, maintain and program MySQL and MSSQL (2005, 2008) databases in LAMP and WIMP environments

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  WSI / CostWare (Legal Software and Support)

  • Orange County, California Area

  • Data Analyst / Programmer

    • Oct 2001 - Dec 2011
    • Orange County, California Area

    (full-time)· Support and Train end users and system administrators; interface between clients and techs· Provide help with applications and interfaces and serviced user computers and programs· Remote connection and support for clients and end users around the country· Install applications, authorize users, set up e-mail and reporting on Unix/Linux systems· Write scripts and programs to pre-process, audit, compare, filter and alter data · Develop applications; write documentation and training materials· Interface using Expense and Cost Recovery (ECRS), Extract-Transform-Load (ETL), Electronic Data Interchange (EDI) and other systems with such national vendors as Federal Express®, Equitrac®, Lexis-Nexis®, and Westlaw™

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  Guild of St. Michael (Renaissance Faire and Educational Events)

  • Orange County, California Area

  • Director, Military (guild master)

    • Mar 1994 - May 2006
    • Orange County, California Area

    (part-time, contract)Guild of St. Michael, Inc., a 501(c)(3) non-profit, educational organization. Managed up to 180 men and women in the Living History of Renaissance military life. Directed improvisational theater performers, battle re-enactments, and educational presentations. Budgeted individuals and groups, supervised staff and line officers, interviewed, hired, scheduled, paid, disciplined, fired personnel. Coordinated with internal groups ("companies"), external groups ("guilds" and troupes) and parent corporation. Advised faire management on all things military for events. Special emphasis on education including History of Medicine and School Day activities.

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  Minisoft Inc. (Legal Software and Support)

  • Orange County, California Area

  • Senior Applications Consultant

    • Sep 1997 - Oct 2001
    • Orange County, California Area

    (full-time)· Developed Interfaces for PC- and Mac-based Legal Billing Systems cost recovery applications· Provided training, administrative and end-user support for Legal Billing Systems used with Expense and Cost Recovery System (ECRS) to law firms around the U.S· Problem tracking and resolution; troubleshoot and diagnose operating system and programs· Supervised and trained ECRS support staff (including phone support, installers, trainers) · Trained end-users and administrators on AR Collections System (ARCS) used with Legal Billing · Analyzed data and developed custom reports for Billing Systems users based on accounting needs

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  WSI / CostWare (Legal Software and Support)

  • Woodland Hills, CA

  • Programmer / Analyst

    • Nov 1989 - Aug 1997
    • Woodland Hills, CA

    (full-time)· Built user interfaces, wrote custom inquiries and reports, and developed background tasks · Tested, debugged and ran quality assurance (QA) on accounting, legal and management applications· Designed reports using in-house tools and SQL report writers· Reviewed, edited and wrote documentation for company applications and client procedures

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  Miscellaneous Consulting

  • Orange County, California Area

  • Communications & Computer Consultant

    • Jul 1984 - Oct 1989
    • Orange County, California Area

    (part-time, contract)Held various positions including software support, radio operation, security dispatch, computer programming, publishing, marketing and advertising.

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  Fullerton College

  • Fullerton, CA

  • Communications Instructor

    • Sep 1983 - Jun 1984
    • Fullerton, CA

    (part-time, adjunct faculty)Taught courses in Communications department including Journalism, Advertising Copy Writing and Layout. Managed Business and sales for weekly college newspaper (1981-1984)

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  US Air Force

  • Sacramento, California Area

  • Military Law Enforcement Specialist / Dispatcher

    • Jan 1973 - Jan 1979
    • Sacramento, California Area

    (full-time)Security Police ("Air Police"): traffic control, patrol, report writing, security details, alarm monitoring and radio communications (Sacramento). Handled telephone, alarm and in-person trouble reports. EIS Dispatcher (Sergeant): supervised up to 5 airmen, in charge of dispatching vehicles, accident investigation, abuse/misuse reports, Northwest U.S. (No. Calif, Ore., Wash., Alaska, Utah, Mont., Wyo., Colo., Idaho). Reserves: Jan-May 1973; Active Duty: 1973-1976; Inactive Reserves: 1976-1979.