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Michael Klassen is a seasoned professional with 6+ years of experience in customer service, sales, and management, with expertise in specialty coffee and workplace experience. He has worked with various coffee companies, including Crema.Co, Blue Tiger Coffee Service, Inc., and Ebony Coffee Service, providing exceptional customer service and management skills. He also holds certifications in instructional design and the neuroscience of learning.

Credentials

  • The Neuroscience of Learning
    LinkedIn
    May, 2019
    - Apr, 2026
  • Instructional Design: Models of ID
    LinkedIn
    Apr, 2019
    - Apr, 2026
  • Overcoming Procrastination
    LinkedIn
    Apr, 2019
    - Apr, 2026

Experience

    • Company Owner

  • Crema.Co
    • New York, United States
    • Company Owner
      • Dec 2017 - Present
      • New York, United States

      There are alot of cool coffee roasters out there, and each has a few cool coffees you will want to try. We bring them all under one roof, as a one stop shop for specialty coffee for home and the workplace. You have your choice of over 65 roasters, 1000+ coffees and some of the rarest, highest rated coffees in the top shelf section. With that many coffees there are 100's for each type of coffee drinker. Just tell us what you're looking for and the suggestion algorithm finds the best matches. If you're a workplace looking to please everybody, it's finally possible, you just give your whole team access to view and request coffees that fall within your budget and then whichever coffee has the most requests is sent and the next time a new coffee that has the most requests is sent. Coffee's always change out and everybody has a say on what comes next.

    • Managing Director
      • 2017 - Jan 2022
      • Greater New York City Area

  • Blue Tiger Coffee Service, Inc.
    • Seattle, Washington, United States
    • President
      • Feb 2008 - May 2017
      • Seattle, Washington, United States

      Pioneering the Workplace Experience industry as an early adopter and disruptor. Blue Tiger specifically brings in coffees from the finest 3rd wave, direct trade coffee roasters along with organic, artisan teas in our 1) Coffee and Tea channel. A large variety of local, healthy snacks all showcased in esthetically pleasing custom snack racks in our 2) Snacks channel. Fresh produce, from apples, bananas and tangerines to berry bowls and avocado's or carrot sticks in our 3) Fruit and Vegetable channel. An array of bottled beverages in custom beverage coolers. And trending RTD beverages in our rotating tap kegerator program with Cold Brew, Iced Tea, Kombucha, Craft Beer etc. in our 4) Ready to Drink channel. The very latest in high end brewing technology from the likes of La Marzocco, Top Brewer, Avalon, Faema, Rocket, Beverage Air, Bevi and more in our 5) Equipment channel. And coming soon our new 6th channel, our Technology channel. Stay tuned for how we'll be revolutionizing the workplace once again through technology to gain further data and analytics insights, as well as connect directly with our daily end users.

    • Sales & Customer Service
      • Sep 2004 - Jun 2007

      Office coffee service in Phoenix AZ.

    • Customer Service and Management
      • Feb 2002 - Aug 2004

      Office Coffee Service in Washington D.C.

    • Roast Master
      • Apr 2000 - Feb 2002

      Wholesale Specialty coffee roaster.

Suggested Services

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Industry Focus. “Retail”

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