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Michael Herald profile image

Michael Herald

Regional Customer Service Manager at Purina Mills, LLC (Land O'Lakes, Inc)
Intro Book
Seasoned leader with 17+ years of experience in customer service, management, and leadership development.
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Location
Lubbock, Texas, United States, US
Skills
  • Training
  • Customer Service
  • Leadership
  • Management
  • Coaching
  • Show all
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Bio

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Michael Herald is a seasoned leader with 17+ years of experience in customer service, management, and leadership development. He has a strong background in training, performance management, and team building, with expertise in coaching and customer satisfaction. Currently leading a team of 10 customer service representatives at Purina Mills, LLC, and previously held operations management roles at Convergys and as a third-party vendor for Comcast. He holds a Bachelor's degree in Human Sciences from Texas Tech University and an Associate's degree in Liberal Arts and Sciences from South Plains College.

Experience

  • Purina Mills, LLC (Land O'Lakes, Inc)
    • Lubbock, Texas Area
    • Regional Customer Service Manager
      • Mar 2015 - Present
      • Lubbock, Texas Area

      Currently responsible for ten Customer Service Representatives, which supports the most profitable North American hub within Purina. My team assists and resolves any feedlot, dairy, or retail customers inquiry/order in a twelve-state area. Oversee all contracts, billing, promotional offers, and...

  • Convergys
    • Lubbock, Texas Area
    • Operations Manager
      • Nov 1997 - Mar 2015
      • Lubbock, Texas Area

      Third party vendor who support Comcast telecommunications technical support department for the Northeast Region. Supported 26 supervisors with a total of 450-650 average agents. Consistently exceeded service metrics for clients that met and exceeded expectations. Partnered with recruiting to at...

Education

  • 2009 - 2012
    Texas Tech University
  • 2007 - 2009
    South Plains College
  • 1992 - 1995
    Coronado High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

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