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Michael Hanna is a seasoned hospitality professional with 21 years of experience in event planning, management, and operations. He has overseen the nightly operations of the UMass Hotel and the events held within the Campus Center Complex, ensuring safety and security for guests, staff, and visitors. Hanna has also developed training programs for new hires and has expertise in facilities management, marketing, and public speaking.

Experience

  • University of Massachusetts
    • UMass Hotel & Conference Center
    • Night Manager
      • May 2003 - Present
      • UMass Hotel & Conference Center

      Oversee the nightly operations of the UMass Hotel and the events held within the Campus Center ComplexResponsible for the safety and security of all guests, staff and vistors for the Campus Center ComplexResponsible for improved guest relations for the UMass HotelResponsible for enhance customer ...

    • Head of Building Security
      • May 2002 - May 2003

      Oversaw the nightly building security for the Campus Center ComplexDeveloped a training program for new hires

Education

  • 1998 - 2002
    University of Massachusetts, Amherst

Suggested Services

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Industry Focus. “Hospitality”

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