Experience

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  Worcester Polytechnic Institute

  • United States
  • Higher Education
  • 700 & Above Employee

  • Instructional Technology Specialist

    • Aug 2018 - Present

    - Support faculty, staff, and students with the selection, application, and deployment of instructional technology tools to support teaching and learning (both campus-based and distance learning)- Support classes, projects, and events using the University’s online survey research and data collection platform, including outreach and training activities.- Support classes, projects, and events using polling and clickers, including outreach efforts, training activities, support requests, and distribution of clicker devices and/or mobile license codes.- Collaborate with other departments on the use of the institutional ePortfolio platform to offer - Identify technology training needs of faculty and students and collaborate with other staff to deliver training workshops.- Develop documentation for faculty, staff, and students on the use of instructional technologies.- Contribute to the team’s collaborative management, training, and support of the campus Learning Management System including responding to tickets and coordinating with IT and Service Desk staff.- Make recommendations on software to use based on current learning trends.

  • Assistant Director of Residential Services

    • Jul 2011 - Aug 2018

    • Manages social media outlets for office across multiple platforms, include Twitter, Facebook, Instagram, and YouTube.• Hires and trains team of 12-18 students to appropriately cover up to 400 events throughout the year and post highlighted content through social media. • Creates and manages social media campaigns with focus on specific goals, such as increasing the overall residency on campus to match budgeted revenue. • Responsible for the overall design aesthetic and process implementation of full-scale marketing programs on behalf of the office of Residential Services.• Assesses, analyzes, and reports on growth statistics within social media channels in order to track and match growth trends in event attendance and overall on-campus living sentiment. • Oversees department marketing and communication. Maintains email, print, and social media communication outlets with students, staff, faculty, and parents.• Maintains, updates, and implements new office technology.• Develops and maintains relationships with vendors who work to increase variable revenue.• Coordinates Summer Conferences program, including staffing, occupancy management, security, emergency procedures, and billing. Strategically determines new avenues for increased revenue and programs.• Designed and implemented the online room selection process for upper-class students. • Serve in the campus Administrator on Call rotation.

  • Complex Coordinator

    • Aug 2007 - Jul 2011

    • Developed and ran a full social media program to further the marketing reach of the department and to publicize residential initiatives.• Created a marketing suite of publications, including brochures and advertisements, for print and online viewing.• Supervised three Resident Advisor staffs, totaling 23 paraprofessionals. Managed room changes, key management, health and safety inspections, and opening and closing procedures within my designated areas.• Provided services and support to 900 first year and upper class students living in traditional, suite, and apartment-style housing.• Conducted judicial conferences with residential students.• Coordinated the planning and implementation of RA Training, RA Selection, and a 360 degree evaluation process for Resident Advisor staff.• Assisted in the housing selection process and in the creation of procedures for our live selection.• Organized a sponsorship program with local vendors which garnered 20 catered meals for 50 students per year to feed staff throughout training.

• 

  Bridgewater State College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Intern

    • May 2007 - Jul 2007

    Conducted judicial conferences. Supervised 9 conference assistants. Coordinated the re-organization of the campus Residence Hall Association. Assisted with the preparation for incoming conference groups.

  • Senior Resident Assistant/Resident Assistant

    • Jan 2005 - May 2007

    Co-advised the Residence Hall Council with the Resident Director. Assisted the Resident Director with the supervision of the Resident Assistant Staff Created a resource binder for each building that assists Resident Assistants with bulletin boards, community building and programming initiatives. Organized one staff development program/team builder per month and helped with the training of the RA Staff. Coordinated and scheduled all of aspect of the Resident Assistant duty rotation within buildings. Completed an end of the year report to add to the buildings legacy binder.

• 

  Worcester Polytechnic Institute

  • Summer Intern; Residential Services

    • May 2006 - Aug 2006