Experience

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  JJB Brands

  • Region Coach

    • May 2018 - Present

    Provided stable, dynamic leadership to core group of store teams enabling further expansion of the brand. Produced solid financial results for that growth. From 52 to over 110 locations.Impacted new and improved regular processes for the company that drove execution and elevated critical business results, ranking JJB as a top 3 franchise in the Pizza Hut system.Transformed 16 store acquisition from broken operations to successful performing group delivering EBITDA turnaround from -7.9% at start to +4.7% at year-end (during COVID).Delivered excelling financial and operational results leading a team of up to 11 Area Coaches, 50 restaurants, and over 600 team members across 4 states. Developed 6 internal RGMs to Area Coach (AC) and one AC to Market Coach, committed to the growth and development of the team for the health and growth of the business.Exported talent from the region to staff/lead/develop new brands (Rally’s/Moe’s) for JJB.Led/supported the growth of 9 new and/or relocated assets, increasing growth and profits.Delivered double-digit sales growth post pandemic, ensuring consistent growth of the company. Compared to 2019 actual: 16% in 2020, 11% in 2021, 15% in 2022 YTD.Provided profit growth for the company, averaging over 16% EBITDA while exceeding Adjusted Profit Plans by 2.8% on average. Region profit delivered 54% of company totals.

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  Pizza Hut Corporation

  • Area Coach

    • Jan 2007 - Sep 2022

    Transformed operationally challenged area into a Region and Territory leading group that puts guest service first - best guest satisfaction results in the region for last 4 years and among the best in the territory.Key local leader in the success of the brand's initial "Model Market," developing breakthrough operations & training processes.Partnered with key franchisees, franchise support, and company leaders to share learning's and help drive improved operations across the brand, both hosting locally & traveling to markets by request.Presented and shared successes from the Model Market process with the Senior Leadership Team and franchise owners from Pizza Hut and across all other brands in Yum during multiple visits to the market.Developed "Back-of-House" optimization procedures to increase productivity and efficiency, many of these adopted across the brand to prepare stores for World Class Operations.Successfully opened the region's first two Delco Lite assets, both with YTD sales to plan over 150% & profit to plan over 230%.Selected to lead as an instructor at Pizza Hut's "Delco Lite Boot Camp" in order to share key learning's with other operators on opening these assets, both company and franchise partners.

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  2005-2007 Hot Stuff foods, LLC

  • Franchise Business Advisor

    • 2005 - 2007

    Advised franchisee in rollout of new product, resulting in highest volume sales store during national launch.Recognized for superior performance during national product launch by Chief Customer Officer.Cultivated favorable relationship with under-performing franchisee, turning double-digit negative sales into positive YOY sales growth and increased profits.Increased franchisee profits over 20% through menu management and new product introductions.

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  2004-2007 Toucans Mostly Mexican Cafe

  • Co-Owner and Partner

    • 2004 - 2007

    Trained and developed three managers to support daily operations while improving guest satisfaction and 5% YOY sales growth.Set up inventory management system, lowering overall food costs from over 40% to 32%.Installed and trained staff on back office and workstation register systems, instantly improving front and back-of-the-house productivity.Managed successful transition of ownership while limiting turnover.Expanded loyal guest base by developing consistent operations.

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  2004 Bells & Whistles, LLC

  • Area Coach

    • 1999 - 2004

    Achieved positive YOY sales growth in 4 of 5 years, 107% in 2003.Developed under-performing manager from single store accountability to successful Area Coach.Increased sales of newly acquired units by 61% & 113% at year end.Developed Restaurant Managers-of-the-Year in 2000 & 2001.Best guest satisfaction rating in 2 out of 3 prior years.Directed transition of 22 units from corporate operations to two separate franchise operating groups while minimizing turnover.

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  Taco Bell Corporation

  • Area Coach (District Manager)

    • Jan 1992 - Jan 1999

    Excelled in positions of increasing responsibility, including Assistant Manager, General Manager, Training Manager, and Area Coach.Directed daily operation of 22 units and over 600 personnel during six month transition period from corporate operations to franchise operations.Managed successful opening of 5 new units, training and construction.Selected to operate as test market for new product testing and rollouts.Conducted all sourcing, selection, and staffing of management personnel.

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  US Army

  • First Lieutenant

    • Jan 1988 - Jan 1992

    Awarded the Army Commendation Medal for superior performance in combat during Operation Desert Storm.Pioneered an innovative training program to educate 700 soldiers on Iraqi tactics and equipment; a key program to the unit's success.Designed and implemented a maintenance system raising the combat readiness rate of the unit from below 75% to 97%.