Experience

• 

  Wilson Medical Center

  • United States
  • Hospitals and Health Care
  • 500 - 600 Employee

  • Server Analyst

    • Jun 2015 - Present

    Assigned to various projects that include server creation and support for numerous hospital vendors. Active Directory Monitoring and cleanup. Created new users per hospital policies.Backup analysis and creation using Veeam and BackupExec. Experience working with VMware vSphere ESXi and vCenter Server 5.1 and 7.4. VMware server creation and support. Physical to Virtual creation. VMware Thin Print support. Group policy creation and support. Microsoft Config Manager support. Symantec Endpoint Protection server and McAfee AV deployment and support.Pushed out new software installations using both SCCM and Lansweeper.

  • PC Support Technician

    • Jul 2004 - Jun 2015

    ● Supported over 1200 users in a clinical and non-clinical environment, by answering numerous Helpdesk calls. Resolved 95% of issues without routing to higher level technicians. Remotes to end user PC’s using Dameware or Remote Desktop to solve issues.● Configure and install applications and e-mail client according to the specifications and requirements of the organization and business process.● Install and upgrade equipment such as printers, scanners and PC’s.● Managed two anti-virus servers. Also experienced in removing viruses, malware, and spyware from workstations.● Experienced in active directory and domain environments. Set up new users, etc.● Experienced in Acronis and Windows Deployment hard drive imaging processes.● Experienced in managing Citrix Delivery Services Console users and applications.● Experienced in Meditech Clinical Software

• 

  Computer Central of Wilson, Inc.

  • Wilson, North Carolina

  • PC Support Technician

    • Sep 2001 - Jul 2004
    • Wilson, North Carolina

    ● Resolved the technical and non-technical errors faced by the clients and updated outdated equipment and applications.● Installed third party applications and trained the employees● Repaired printers, monitors, and computers.● Configured e-mail clients for users.● Drove to various remote clients for support calls and maintenance.

• 

  Davis TV Inc.

  • Wilson, NC

  • Electronic Technician

    • 1994 - Sep 2001
    • Wilson, NC

    TV, VCR, Camcorder Repair. Installation of such items.