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Michael Entsie profile image

Michael Entsie

Training Officer Information Technology at Commission for TVET Ghana
Intro Book
Michael Entsie, a seasoned IT professional with 1 year 8 months of experience at Commission for TVET Ghana, and 4 years 6 months at Vodafone, holds a Bachelor's degree in Information Technology from Bluecrest College, and an Advanced Certificate in Systems Engineering from Ghana Institute of Management and Public Administration.
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Location
Accra, Greater Accra Region, Ghana, GH
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Credentials

  • Microsoft Specialist: Windows 7, Configuring
    Microsoft
    Dec, 2015
    - Apr, 2026
  • Microsoft Certified Professional
    Microsoft
    Apr, 2012
    - Apr, 2026
  • MCSA
    Microsoft
    Jan, 2011
    - Apr, 2026
  • Advanced Certificate in Systems Engineering
    Ghana Institute of Management and Public Administration (GIMPA)
    Jul, 2010
    - Apr, 2026

Experience

  • Commission for TVET Ghana
    • Ghana
    • Training Officer Information Technology
      • Nov 2022 - Present
      • Ghana

  • Vodafone
    • IT Support Specialist
      • Jan 2020 - Present

    • IT Support Technician
      • Jan 2020 - Nov 2021

  • Universal Business Technology Limited
    • Ghana
    • Business Support
      • Sep 2017 - Jan 2020
      • Ghana

      E-Marking • Printing of WAEC students questions and answer booklets scanning of live scripts of students for examiners to mark online.

  • West African Examinations Council
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT support
      • Sep 2015 - Sep 2016

      Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices. This includes limited support for any software titles on the company‘’s standard image.Perform data recovery on failed hard drives as directed.Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasksRequires the balance of technical expertise, task management and teamwork, while serving our customersDiagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as requiredEnsures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updatesEnsures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC databaseProvides after-hours, on-call on-site support for urgent IT issues

    • Technical Support Specialist
      • Sep 2015 - Sep 2016

  • Ghana Institute of Management and Public Administration (GIMPA)
    • Ghana
    • Teaching Assistant (Trainer
      • Sep 2010 - 2012
      • Ghana

      Diagnosis of desktop and laptop application, networking and infrastructure issues• In-charge of students' examination • Preparing participants learning materials weekly

Education

  • 2012 - 2015
    BLUECREST COLLEGE
    Bachelor's degree, Information Technology
  • 2011 - 2011
    Ghana Institute of Management and Public Administration
    Advanced Certificate in Systems Engineering, Systems Engineering

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