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Michael Durham profile image

Michael Durham

Account Resolution at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">GreenState Credit Union</span>
Intro Book
HR professional with 11+ years of experience in customer service, benefits administration, and team building.
  • Claim this Profile
Location
Cedar Rapids, Iowa, United States, US
Skills
  • Customer Service
  • Employee Benefits
  • Time Management
  • Microsoft Office
  • Team Building
  • Show all
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Bio

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Michael Durham is a seasoned HR professional with 11+ years of experience in customer service, benefits administration, and team building. He has worked in various industries, including finance and insurance, and has a strong background in Microsoft Office and data entry. Michael holds a degree from Voorhees College and has experience working with various software systems, including Google and Principal Financial Group's systems.

Experience

  • GreenState Credit Union
    • United States
    • Account Resolution
      • Jul 2023 - Present
      • United States
  • Collins Aerospace
    • United States
    • Senior Coordinator
      • May 2022 - Jul 2023
      • United States
  • CRST International
    • AR Collections Specialist
      • Sep 2018 - May 2022
  • Toyota Lexus Financial
    • Collections
      • Oct 2014 - May 2022
  • Windstream
    • Project Coordinator
      • Aug 2014 - Nov 2014
  • Transamerica through Staffing Company
    • Cedar rapids
    • Transamerica/Contract
      • Sep 2013 - Apr 2014
      • Cedar rapids

      Process and respond to agents via email Utilized professional customer service Support and assist Agents regarding New business Life InsuranceReview new applications for UnderwritersAccept and Cancel New Business cases via email and phone callsAssisted HR with Agent employee benefits and FMLAPro...

  • Sedgwick
    • Coralville
    • FMLA/ADA Claims Processor
      • Jun 2013 - Sep 2013
      • Coralville

      Utilized notes for accurate information Set up FMLA and Disability claims for processingUtilized excellent customer service and Data Entry skills Assigned FMLA claims to examiners Educated Claimants regarding FMLA/LOA and Disability Act

  • FLEET PRIORITY SERVICES
    • Claims Repair Management
      • Mar 2012 - Dec 2012

      Follow up with shops on repairs for insurance companies. Entered agreed estimates and contract into database system. Uploaded repaired agreements and estimates for review. Responsible for making sure Tax ID is accurate in both systems. Communicated with clients and shops through email

  • Google
    • Mt. View, CA/ Cedar Rapids, IA
    • Map Street View
      • Mar 2012 - Jun 2012
      • Mt. View, CA/ Cedar Rapids, IA

      Operated car computer system. Entered appropriate data into Google systemExtensive data entry after each shift. Traveled from San Francisco mapping areas in different states.

  • Principal Financial Group
    • Hiawatha, IA
    • Benefit Specialist
      • Feb 2010 - Dec 2011
      • Hiawatha, IA

      Verify benefits &amp; provided accurate information to our customers &amp; health care providers in a timely manner. Routinely recognized for superior customer service &amp; exceeding goals. Consistently deliver aggressive performance goals, turning strategy and plans into results. Significantly ...

Education

  • 1993 - 1995
    Voorhees College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources”

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