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Michael Dorsz is a seasoned sales and customer service professional with 20+ years of experience in various industries, including retail, hospitality, and corporate. He has a strong background in account management, budgeting, and customer retention. With experience in leading roles such as Casino Sales Manager and Branch Manager, Michael has developed expertise in sales, marketing, and customer service. He has also demonstrated strong leadership skills, with a proven track record of increasing sales and market presence. Michael holds a Bachelor's degree in Business Administration from Macomb College.

Experience

    • United States
    • Hospitality
    • 700 & Above Employee
    • Casino Sales Manager
      • Oct 2023 - Present

    • Casino Sales Executive
      • Aug 2014 - Present

  • Opportunity Village
    • Las Vegas, Nevada Area
    • Sales Account Executive
      • Mar 2014 - Aug 2014
      • Las Vegas, Nevada Area

      Responsible for developing new prospects and interacting with existing clients to maintain and maximize sales volume. Promote the sale of Packaging and Assembly Services, Production Kitchen Products, and Janitorial/ Custodial Services.Set goals, exceed monthly budgeted sales figures with required...

    • RETAIL RELATIONSHIP SPECIALIST
      • Apr 2013 - Mar 2014
      • LAS VEGAS

      Foster relationships between retail buyers and wholesale companies/ manufacturers in the Home Décor and Gift Industries. Provide marketing information, invitations, hotel reservations and other necessary support for attendees to Las Vegas Gift/ Home Market. Manage retail database of 4000+ clients...

    • CASINO MARKETING
      • Dec 2008 - Jul 2012
      • LAS VEGAS

      * Responsible for all aspects of 5 Star Guest Services to Hotel/Casino Guests including: new member enrollments, player ratings, room & resort reservations, Red Card Account Management & promotional give-a ways. Provide hotel and casino guests with directions, recommend...

    • Account Executive
      • Apr 2007 - Jul 2008

      * Responsible for new business development for Licensed Products including: establishing new accounts and selling to existing customers. Sell Licensed Product to target markets including Western Specialty Shops, Mass Market, Mid Tier, E-Commerce, Sporting Good Stores, Catalog/Direct ...

    • New Business Development
      • Mar 2003 - Apr 2007

      Responsible for new business development including: account setup, product education, marketing and employee mentoring. Lead Rep for national, regional and local industry conventions and trade Shows. Responsible for set-up and on premises management at events. Also responsible for increased marke...

    • Marketing Manager
      • Jun 2000 - Mar 2002

      Responsible for increase of market presence in small business accounting and tax service industry. Developed employee handbook, compensation and recognition programs, company website design and merger/acquisition of additional firm.

    • Branch Manager
      • Mar 1998 - May 2000

      Responsible for overall operation of staffing service branch office. Managed staff of 6 permanent and 350 plus temporary workers. Recruiting and retention of permanent and temporary employees. Fiscal responsibility in excess of $5,000,000. Led marketing efforts to insure both National and local ...

    • Site Operations Manager
      • Feb 1996 - Jan 1998

      Responsible for outsourcing services at 5 major accounts in SE Michigan and 1 National Account, which included 30 plus locations. Outsourcing services included: Printing, duplication & mail room centers, shipping & receiving departments, office supply stores and office equipment fleets. M...

    • Operations Manager
      • 1985 - 1994

Education

  • 1983 - 1989
    Macomb College

Suggested Services

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Industry Focus. “Retail”

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