Experience

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  Florida Credit Union

  • Loan Officer

    • Jan 2018 - Present

    Florida Credit Union is now a leading credit union in North and Central Florida that serves 45 counties and continues to expand its products and services while striving to ensure every member’s financial needs are met. I enjoy the experience I have helping members achieve their financial goals and solving problems both big and small. The five years that I’ve spent with the company have helped me reach new heights in my own life and has given me a platform where I can share my knowledge with others. As an MSR, my main objective is to assist members with their personal finance goals both big and small, whether it be credit analysis, helping members consolidate their high interest debt, taking loan and credit card applications, selling products such as GAP insurance and extended warranties for vehicles, booking and funding both secured and unsecured loans, , troubleshooting online and mobile banking related issues, and helping members to get the most out of the funds they keep on deposit with us.

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  SunTrust

  • Orlando, Florida Area

  • Banker

    • Jan 2017 - Sep 2017
    • Orlando, Florida Area

    Working in the Loan Servicing Department, my responsibilities revolved mostly around managing loan and equity line of credit accounts for consumer and business clients. Since I've been working with SunTrust, I've developed new skills and a general understanding of how financial institutions function. My job requires me to take inbound calls from clients, as well as third party vendors calling on behalf of clients, such as auto dealerships, insurance company claim adjustors, loan underwriters, and credit bureaus. My duties include drafting letters of guarantee for total loss claims, taking car payment, adjusting due dates, quoting payoffs, requesting titles and lien satisfactions, and filing out credit disputes.

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  Universal Orlando Resort

  • Orlando, Florida Area

  • Sales Counselor – Full Time

    • Feb 2015 - Aug 2016
    • Orlando, Florida Area

    As a Sales Counselor for Universal, my job was to give guests assistance in planning their future vacation to the Orlando area, tasks which included: booking flights, reserving a shuttle to pick up guests from Orlando International Airport (MCO), booking guests' hotel stay at one of our 30+ on-site and partner hotels and resorts, booking rental cars, booking dining reservations, setting them up with tickets and annual passes to Universal Orlando theme parks as well as their affiliates (Sea World, Busch Gardens, Aquatica, and Wet N' Wild), providing transportation to and from Disney World Resorts, and managing account payments and billing options. My responsibility also resolved around taking orders for products and merchandise from our online ticket store (UniversalOrlando.com), explaining product features and benefits and making recommendations on how to enhance their vacation experience. This required taking inbound calls from guests and travel agents, and using file databases and CRMs to assist potential clients.

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  SoftRock

  • 1701 Park Center Drive Orlando, FL 32835

  • Educational Advisor

    • Feb 2014 - Feb 2015
    • 1701 Park Center Drive Orlando, FL 32835

    SoftRock is a multi-faceted company that specializes in everything ranging from media and marketing, website development, software engineering, lead acquisition, job and career assistance. My position as an Educational Advisor was part advising, part sales. It was mostly answer incoming calls transferred from the job and career specialist over at Gigats, the job and career service department of SoftRock. My job was to create value with the client applicant and get them in contact with academic institutions that could help them make the next step toward the long-term or immediate career goals, with programs ranging from Business Management to HVAC/R and welding certificates. At the company, I challenged myself to work hard, and to achieve my goals, whether generating revenue from each lead or leading the department in total time talked on occasion. Data entry was the second half of the job description, which required us to enter lead information into the CRM and to the relevant parties.

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  Gabriel Health Institute

  • 6851 W Colonial Dr. Orlando, FL, 32818

  • Associate Instructor/Receptionist

    • Aug 2011 - Dec 2013
    • 6851 W Colonial Dr. Orlando, FL, 32818

    As a receptionist at Gabriel Health Institute, most of the money transactions between the students and the school was my responsibility. When students didn't have enough cash on hand to enroll in classes, I helped set up payment plans so that they could pay it in parts. It was also my responsibility as a receptionist there to sell classes in person and over the phone, store and maintain important files and office supplies, schedule appointments and tours, correspond with students via email and our website, upload data and information into our CRM, and work along agencies and nursing homes with job placement for our students. Even as a start-up company, we able to maintain a steady flow of students.

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  Legal Advocacy Center of Central Florida

  • Legal Intern

    • Jan 2013 - May 2013

    The Legal Advocacy Center of Central Florida, Inc. (LACCF) is a non-profit non-Legal Services Corporation restricted law firm dedicated to advocating and protecting consumer's and children's rights in Florida Legal Services Region III. As an intern at LACCF, it was my duty to assist the attorneys and paralegals in any tasks that were deemed necessary. These tasks included: law office management, drafting legal documents, case searches, searching govt. websites for any relevant information connected to a case, correspondence with other attorneys, and legal research.