Experience

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  Edwardstown Mazda

  • Assistant New Car Sales Manager

    • Nov 2017 - Present

    As Assistant New Car Sales Manager I oversee the entire operations of the end to end sales process reporting to the New Car Sales Manager. This includes, but is not limited to, the sales and delivery of new vehicles, logistics and network support ensuring that business objectives on revenue, profit and sales are attained & delivery an exemplary customer experience. I supervise the team to manage, optimise and execute sales processes ensuring that solid governance structures are imposed to manage vehicle assets. With a strong sense of accountability and initiative, I execute business excellence processes and standards to increase market growth, client retention and corporate stability. I engage with senior leadership team to understand the company’s business objectives; integrate operational plans into both short and long-term plans and activities. I support the company’s human resources philosophy and strategy by providing professional, consistent, relevant feedback to employees to ensure their development and success. Key Achievements • Lauded as top performing sales consultants at Edwardstown Mazda for consistently hitting KPI’s and sales targets. • Awarded Mazda Guild Associate Award 2018-2022 for top performing consultants in Australia. • Won Mazda Australia’s prestigious Mazda Master Dealer Award in 2020 & 2022• Constantly exceeded vehicle sales and delivery targets

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  Wayne Phillis Automotive

  • South Australia, Australia

  • New Car Sales Executive

    • Aug 2016 - Nov 2017
    • South Australia, Australia

    As a Sales Executive, I acted as a role model for the team and wider business; demonstrating excellent sales leadership skills in facilitating sales and delivery of new vehicles whilst expanding client base. I built positive customer relations and maintain account relationships; understanding clients’ needs to recommend automotive products and solutions. I supervised the sales team to manage, optimise and execute sales processes ensuring that all business opportunities are maximised through efficient sales floor management. Adhering to compliance, I managed and allocated leads promptly, highlighting business value and opportunity, monitoring progress, reporting impact and handling any issues that arise. I provided complete and accurate information for customers in reference to their vehicles and financing. Key Achievements • Surpassed the top sales for Ford new vehicle department. • Propelled successful sales conversion from phone and online enquiries. • Catapulted customer survey satisfaction from under 70% to consistent averages above 90%.

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  AGL Energy

  • South Australia, Australia

  • Customer Resolutions Representative and Accredited Quality Assessor

    • 2011 - 2015
    • South Australia, Australia

    In this capacity, I drove commercial performance through resolving customer enquiries about various AGL products, resolving and de-escalating customer billing disputes, recovering debts and meeting ongoing service and sales KPI’s. I created a culture of learning by proactively engaging and involving the team in regular communications. Proactive and flexible, I initiated sales meetings, and actively participate in coaching and training. I maintained a high level of customer satisfaction, representing the company in a professional manner. I kept abreast of company activities and updates by attending and actively participating in weekly sales meetings. Key Achievements: • Executed business excellence processes and standards to increase market growth, client retention and corporate stability whilst landing in the top 10% nationally for high quality performance in sales, customer service and quality assessment results. • Recipient of various awards for exceeding monthly sales, debt recovery and direct debit budget targets. • Represented and appeared in internal training and brand promotional videos.