Experience

• 

  Cash Connect South Africa

  • Johannesburg Area, South Africa

  • National Operations Manager

    • May 2007 - Present
    • Johannesburg Area, South Africa

    Staff management and outsource / contract management Budget and expenditure control in conjunction with financial teamStock , asset and spares managementLogistics chain management with outsource partners both cash and equipment.Overall responsibility for Office admin and IT function (outsourced)Assistance with sales, customer issues Call centre, technical support , customer relationship management departmentsDay to day HR and staff managementStrategic planning and managementHigh level and Corporate sales including solution specification and implementation of projectsDay to day trouble shooting and customer escalations including site visits and meetings to resolve

• 

  FNB South Africa

  • Product Manager - Electronic Cash Solutions

    • May 1999 - Aug 2003

    All aspects of the day to day management of Smartbox product, including logistics, security, manufacture and servicing of productCash Processing – management of daily cash processing including settlement, shorts & surpluses, recons etc.Key Account Management, including large retailers and CasinosResponsible for Regional business

• 

  Nedbank

  • Johannesburg Area, South Africa

  • Product Manager - Electronic Banking

    • Sep 1989 - Sep 1998
    • Johannesburg Area, South Africa

    Operations – All aspects of operations from set-up and take on of new clients through to data processing and routing of payments.Set up of and implementation of Nedbank’s EFT platform including Bulk EFT project.Inter-bank liaison relating to EFT processing and ACB paymentsIT capacity planning and management.Technical Support- implementation of electronic banking systems including dial-up access to bank systems to clients including rollout of systems to Banks throughout the SADEC region.Sales – sales of Nedbank corporate and commercial electronic banking services. Stakeholder management (branch network, Corporate and Commercial Banking) including assisting in customer needs analysis to improve bank offerings to clientsProduct Management- Full development life cycle of product from conceptualisation to implementation