Experience

• 

  NZI

  • New Zealand
  • Insurance
  • 300 - 400 Employee

  • GM Corporate & Facilities

    • Nov 2016 - Jan 2023

  • Head of NZI Corporate

    • Sep 2013 - Jan 2023

  • GM Corporate and Specialist

    • Jul 2018 - Feb 2020

  • GM Corporate - Liability, Commercial Motor, Marine, NZI CPF

    • Nov 2016 - Feb 2020

• 

  IAG New Zealand - NZI

  • GM Corporate & Facilities

    • May 2015 - Jan 2023

• 

  QBE Insurance

  • Australia
  • Insurance
  • 700 & Above Employee

  • GM Sales & Relationships

    • Feb 2020 - Dec 2022

    QBE Insurance Group is an international insurer and reinsurer with operations in all the key insurance markets. Across 27 countries gives QBE a true global presence with New Zeland being an integral part of its growth and customer value proposition.My current role leads the team who interact and and support our partners in the NZ marketplace. We set and implement strategy for top line and bottom-line growth, innovate in Digital technology whilst delivering the best customer outcomes across

  • GM Sales & Relationships QBE

    • Feb 2020 - Dec 2022

    The purpose of the role was to be accountable for and lead the intermediated distribution portfolio across New Zealand with a focus on enabling sustained business performance through the achievement of profitable growth and embedding customer value proposition and best practice sales operating rhythm. The key duties: • Develop and implement the profitable growth strategy • Drive and have accountability for the delivery of the Distribution strategic direction and supporting sales framework • Develop and implement the Major Trading Partners business strategy and proactively identify new markets/opportunities to expand trading partner relationships. • Participate as a key member of the leadership team, contributing to overall business unit strategy and initiatives • Deliver effective, streamlined sales and relationship management processes • Enable collaboration across Underwriting and Claims functions • Enhance the intermediary experience through continuous improvement and embed the Customer Value Proposition. • Ensure customer satisfaction at each point of connection and demonstrate customer centered focus. • Embed a robust risk management framework across the function. • Manage compliance with management directives and statutory regulations across NZ. • Build a strong personal market presence and act as the chief spokesperson for distribution strategy, initiatives, and key stakeholder management. • Accountable for the NZ distribution P&L and overall functional performance • Measure and analyse business operational risks to identify improvements. • People leadership o Create an environment that fosters high levels of employee engagement, diversity and inclusionStatement of Service- Former Employee o Build capability to deliver the CVP – partnership mindset, trusted relationships, data and insights, technical excellence o Role model values, setting the tone and behavioural expectations across the business.

• 

  IAG NZ LTD - NZI

  • Auckland

  • Head of NZI CPF

    • Apr 2005 - Sep 2013
    • Auckland

• 

  IAG NZ Ltd

  • Corporate Account Manager

    • Mar 2000 - Mar 2005

    Underwriting and developing business and broker relationships within the corporate sector

• 

  NZI Insurance

  • Accident Insurance Underwriter

    • Jan 1999 - Mar 2000