Experience

• 

  ACG Multimedia

  • Project Manager

    • Jan 2022 - Present

• 

  SGS & Co

  • Cincinnati, Ohio, United States

  • Digital Asset Licensing Manager

    • Nov 2020 - Jan 2022
    • Cincinnati, Ohio, United States

• 

  Matthews International

  • Senior Specialist, End User Computing

    • Jan 2018 - Nov 2020

• 

  LPK

  • United States
  • Advertising Services
  • 300 - 400 Employee

  • IT Manager

    • 2012 - 2017

    Managed global IT infrastructure for a $50 million graphic design company, 300+ user environment spanning 6 offices in North America, Western Europe and Asia. Led project planning process, delivery and implementation of new software and infrastructure systems, and managed IT operations team.* Management oversight as primary decision maker with IT vendors.* Introduced computer management software, Enterprise Mobility Management system: (1) ROI on initial $55k investment reached after first year with zero-touch deployment via Device Enrollment Plan. (2) Empowered employees to deliver an IT experience with a seamless workflow. (3) Provided real-time inventory management that included licensing tracking, security compliance and warranty expiration.* Simplified IT responsibilities, increased employee productivity and identified user trends by implementing an open source osHelpdesk. * Planned company email migration from an on-premise server to Enterprise Office365.* 100% Macintosh user base and utilizing Mac OS X server OS running Open Directory for authentication.* IT Project Manager for office moves at all locations: Cincinnati, Geneva, Guangzhou, London, and Singapore.* Conceived and designed network refresh to replace aging infrastructure which included new installation of backbone HP switches and migrated enterprise data repository to storage area network solution.* Implemented Box as a standard file transfer solution, saving thousands in lost production hours due to site downtime.

  • Senior Technology Consultant

    • 2006 - 2012

    Partnered with business unit managers to align on process improvements and efficiency opportunities by utilizing new technology approaches.* Led IT group in providing Tier 1 to Tier 3 support to assist in driving stakeholder workplace satisfaction.* Improved server infrastructure and maintenance.* Minimized potential legal exposure and associated penalties by proactively identifying and addressing risk and ensuring compliance by implementing a font server enterprise system.* Designed and managed the installation of all headquarters conference rooms with fully integrated multimedia and video conference capabilities. * Integrated digital asset management software to track all company art and photography elements in centralized location utilizing metadata for indexing.* Created and managed IT Intern program mentoring 2 interns every quarter.

  • Technology Consultant

    • 2003 - 2006

    Focused on improving IT practices and customer service. Assisted executive leadership and new-business group to generate new clients through presentation and digital supports. Worked with external clients on presentation support.* Orchestrated transition to new presentation software ensuring consistency and accuracy at all levels within the organization.* Assessed stakeholder needs by ensuring productivity was not compromised with outdated technology.* Provided Tier 1 to Tier 2 support across global sites.* Fostered a culture of customer service, quality and continuous improvement in technology best practices documentation.

• 

  laga

  • IT Systems Administrator

    • Jul 1998 - Jun 2003

    Reported to CIO providing network support of a privately held brand design company with locations in Cincinnati, Chicago, and New York.* Assisted in managing and supporting Windows, LAN, WAN network.* Microsoft Exchange support.* Provided technical support for 80% Macintosh and 20% Windows workstations.* Led installation of multimedia conference rooms and on-site focus group room.* Lead on archiving initiative and support.* Assisted in the creation of digital presentation design, training, and protocol* Supported clients using FTP protocol

• 

  laga

  • Cincinnati Area, KY

  • Quality Assurance Manager

    • 1997 - 1998
    • Cincinnati Area, KY