Experience

• 

  Wilmar International

  • Papua New Guinea

  • Director & National Sales, Marketing & Customer Service Manager

    • Mar 2017 - Jul 2023
    • Papua New Guinea

    • Leadership & development of the Sales & Customer Service teams. • Involved in all elements of strategy development & cross functional execution (Sales, Supply Chain, Finance, Operations).• Strategy development & execution for Customer Services, Sales (Key Account Management, Field Sales operations), and Marketing• Managing the successful implementation & execution of strategies to meet the business Sales Volume, NSV and EBIT objectives. • Forecasting leadership for all categories (8 distinct categories)• Lead and drive S and Op / Demand review across Sales, Commercial, Supply Chain and Operations departments • AUD$300M, NSV budget.• Key Leadership role on Senior Leadership Team. • Challenges include complexity, scale, route to market and logistical issues.• Preparation and presentation of monthly performance & strategy update commentary to HO (Singapore).• Regular update on performance & growth issues to various head office Wilmar category commodity & trading desks.• Development / presentation of strategic plans in line with growth expectations & future category opportunities execution to corporate head office (CEO level).• Development & presentation of current & future state resource & structural needs.

• 

  United Petroleum Pty Ltd

  • Melbourne, Australia

  • General Manager National Retail Operations

    • Jul 2016 - Jan 2017
    • Melbourne, Australia

    •Lead National Retail Operations, Audit & Training functions across +350 UP Retail & Un Manned sites•Achieve budgets & targets to achieve profitable performance of UP Retail Network •Develop lead, coach & mentor performance of State & Region Managers to build capability of overall network •Lead & develop National execution strategy for Retail Operations and audit team to improve Safety, Retail standards and execution of Retail strategy. •Liaise with marketing & merchandising teams to develop integrated Strategy to drive UP revenues•Oversee effective implementation of UP OHS & Environmental strategy

• 

  Dragon Concepts

  • Melbourne, Australia

  • Director & Consultant

    • Jan 2016 - Jun 2016
    • Melbourne, Australia

    • Launch & develop retail concept for premium Australian made confectionery - Australian Chocolate Emporium• Build On line retail concept & capability and develop distribution partners & capability• Build cash flow & operating budgets models• Develop Retail & On line branding concepts• Launch newly developed probiotic beverage into National Foodservice, Transit, Pharmacy, QSR, Education, Airport Retail & Airline channels - PERKii

• 

  Coca-Cola Amatil

  • United Kingdom
  • Manufacturing
  • 700 & Above Employee

  • General Manager National Customer & Channels - Entertainment, Leisure & Foodservice

    • Nov 2012 - Dec 2015

    • Achieve national customer budgeted Sales revenue (+$100M), P & L, margin, capital equipment performance, and operating budget KPIs• Lead & Develop National strategic & execution plan for Food-service, Leisure & Entertainment channels (+$500M revenue), incorporating Brand, Shopper, & Category Insights, for Account, Field and Tele Sales teams & and all product categories (NARTD, Hot beverage, Alcohol & Vending)• Lead complex trading terms negotiations, new business & category expansion opportunities across Catering, Airline, Airport & Travel Retail, QSR, Bakery, Education, Cinemas, Theme Parks, Golf, Pharmacy, & Shopping Centre segments.• Maintain & enhance key customer relationships across entire group portfolio• Provide internal forecast updates on a weekly basis• Leadership, coaching & development of Senior National Business team (14 direct reports)• Manage stakeholders across LOB units, and Coca-Cola Company to optimise customer & channel opportunities, NPD & product & marketing insights.

  • General Manager - Victoria & Tasmania

    • Sep 2007 - Nov 2012

    • Senior State leader appointed to lead Victoria & Tasmanian State based Field Sales, Marketing, Key Account, Commercial Support, Distribution (Tas), Warehouse (Tas), HR & Training functions (250 people)• Lead Cross functional Supply Chain & Customer Service functions responsibility for Safety, Engagement, Diversity & Cultural programs.• Achieve key business driver objectives including full P & L, Sales ($600M),rate, volume, operating cost budget ($45M), execution KPIs, full P & L, and customer service measures (service policy & logistical accuracy).• Lead & develop State strategy and in field execution plan, key account development, key trading term negotiations & key strategic Sponsorship assets • Maintain & enhance key customer & sponsorship relationships across Victoria & Tasmania

  • State Manager - Convenience & Leisure

    • Jan 2005 - Aug 2007

    • Lead Vic/Tas Convenience & Leisure team comprising of 120 people and sales budget of $213M & Indirect expense budget of $13M. • Achieve key business driver objectives including profit, revenue, rate, volume, operating expenses, execution KPIs, full P & L, and customer service measures (sales policy)• Lead & develop State C and L integrated plan across Field, Key Account & Contact Centres Sales teams, incorporating Foodservice, HoReCa, Route, Leisure, On & Off Premise Licensed & Specialty Retail channels.• Develop State promotional program to support & drive execution objectives• Ongoing capability, coaching & succession planning

  • State Manager - Grocery & Petroleum

    • Jan 2003 - Dec 2004

    • Lead Queensland Grocery & Petroleum team of 80 people and sales budget of $200M & Indirect operating budget of $8.5M. • Achieve key business driver objectives including EBIT, profit, revenue, rate, volume, operating expenses, execution KPIs, full P & L, and customer service measures (sales policy)• Lead & develop State strategy in field execution plan and well as the key account development, acquisition, retention strategy and trading term negotiations• Develop & oversee execution of State training plan to support business initiatives & people development.• Lead cultural and change management programs to deliver superior customer service and people development and overall team capability

  • National Channel Manager

    • Jan 2002 - Dec 2003

    • Lead & Develop National plan for Route, Foodservice & Education channels for Account, Field and Tele Sales teams• Achieve customer budgeted Sales revenue & operating budgets • Lead complex trading terms negotiations, new business & Route, Foodservice & Education• Maintain & enhance key customer relationships across entire group portfolio• Leadership, coaching & development of National Business team (6 direct reports)• Manage stakeholders across LOB units, and Coca-Cola Company to optimise customer & channel opportunities, NPD & product & marketing insights.

  • State Sales Manager - Key Accounts

    • Jan 2000 - Dec 2001

    • Lead & Develop Vic Tas Channel & Key Account plan for Route, Licensed, Convenience, Foodservice & Education channels for Account, Field and Tele Sales teams• Achieve customer budgeted Sales revenue & operating budgets • Lead complex trading terms negotiations, new business & Route, Foodservice & Education• Maintain & enhance key customer relationships across entire group portfolio• Leadership, coaching & development of National Business team (6 direct reports)• Manage stakeholders across LOB units, and Coca-Cola Company to optimise customer & channel opportunities, NPD & product & marketing insights.

  • National Business Manager

    • Jan 1998 - Dec 1999

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  United Energy

  • Melbourne, Australia

  • Channel Marketing Manager

    • Jan 1997 - Dec 1997
    • Melbourne, Australia

• 

  Kodak Australia

  • Melbourne, Australia

  • Account Manager

    • Jan 1991 - Dec 1996
    • Melbourne, Australia

• 

  Deak International

  • Melbourne, Australia

  • Precious Metals Trading Controller & Company Treasurer

    • Jan 1989 - Dec 1990
    • Melbourne, Australia

• 

  Australia Post

  • Melbourne, Australia

  • Marketing Manager

    • Jan 1987 - Dec 1988
    • Melbourne, Australia