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Michael Bardeh

Company Owner at AURORA RED TECHNOLOGY, LLC
Intro Book
IT Strategist and Consultant with ITIL 4 Specialist certification
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Location
Muscat, Masqaţ, Oman, OM
Languages
  • English Native or bilingual proficiency
  • Farsi Native or bilingual proficiency
Skills
  • Itil
  • It Service Management
  • It Strategy
  • Training
  • Management
  • Show all
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Bio

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Michael Bardeh is a seasoned IT professional with extensive experience in IT Service Management, IT Strategy, and Consulting. He holds various IT certifications, including ITIL 4 Specialist and ITIL 4 Strategist. With a Master's degree in Management Information Systems, he has worked with prominent companies such as Amtrak, Sprint, and Allstate, providing IT consulting and training services.

Credentials

  • Agile Requirements Foundations
    LinkedIn
    Apr, 2023
    - Apr, 2026
  • ITIL 4 Specialist High Velocity IT
    PeopleCert
    Jun, 2020
    - Apr, 2026
  • ITIL 4 Specialist- Create, Deliver and Support
    PeopleCert
    Jun, 2020
    - Apr, 2026
  • ITIL 4 Specialist- Deliver Stakeholder Value
    PeopleCert
    Jun, 2020
    - Apr, 2026
  • ITIL Leader - Digital and IT Strategy
    AXELOS Global Best Practice
    Jun, 2020
    - Apr, 2026
  • ITIL 4 Strategist - Direct, Plan and Improve
    PeopleCert
    May, 2020
    - Apr, 2026
  • ITIL 4 Managing Professional
    PeopleCert
    Mar, 2020
    - Apr, 2026
  • Axelos: ITIL V4 Foundation
    PeopleCert
    Jan, 2019
    - Apr, 2026
  • VeriSM foundation
    EXIN your ICT competence partner
    Apr, 2018
    - Apr, 2026
  • ITIL Practitioner
    PeopleCert
    Aug, 2016
    - Apr, 2026
  • Resilia
    PeopleCert
    Aug, 2015
    - Apr, 2026
  • OBASHI
    APMG-International
    May, 2014
    - Apr, 2026
  • ITIL V3 EXPERT
    APMG International
    Feb, 2009
    - Apr, 2026
  • ITIL V2 Service Management
    EXIN
    Oct, 2007
    - Apr, 2026
  • Microsoft Certified Professional
    Microsoft
    Mar, 2004
    - Apr, 2026
  • Scrum Product Owner Certified (SPOC)
    VMEdu Inc.
    May, 2020
    - Apr, 2026

Experience

  • AURORA RED TECHNOLOGY, LLC
    • Company Owner
      • Jan 2013 - Present

      Building global network to serve life using technology

    • Sr. ITSM Consultant- ITSM SME
      • Feb 2013 - Aug 2020

      Strategic IT & Business Services Leader, Consultant, Instructor, and SME with expertise in strategic and tactical planning. Visionary and able to see big picture with proven ability to manage technology to work for business by understanding needs, defining services and creating viable solutions. A quick learner and self-motivated professional with solid experience in:• Influential Leadership & Team Development • Organizational and IT change management • Strategic Development & Planning• Business Analysis & Service Excellence• IT Strategy & Service Management• Process Development & Improvement • Strategic & Impactful Communication • Stakeholder Relationship Management • Resource Allocation & Monitoring

  • Kforce Global Solutions, Inc.
    • United States
    • ITSM Architect (Siemens)
      • Feb 2022 - Oct 2023
      • United States

      Developed DISW API Governance’so Strategic plano Roadmapo Processeso Communication planso Stakeholder Managemento API Guidelineso Automation Plan• Worked with Sr. director and managers to make sure governance is aligned with strategic objectives• Coordinated efforts to create API Guidelines for developers (V1.0.0 & V2.0.0)• Created and maintained DISW API Governance content• Stablished a collaboration model to bring different API developer’s community together

  • Allstate
    • United States
    • Program Manager IT Service Management
      • Sep 2021 - Feb 2022
      • United States

      Managed Operational Excellence Committee’s Availability, Change Validation, and Recoverability tracks• Performed Stakeholder management for siloed environment to ease up communication and manage resistance• Performed Program Management for over 12 DCIOs • Coordinated efforts related to Identifying issues, risks, and problems regarding availability projects, communicating with stakeholders to get their buy-in and commitment to solve those issues.• Conducted MIR reviews with key stakeholders and driving improvements• Ran Availability, Capacity, and Recoverability improvement plans• Managed progress with different tracks • Made sure all efforts are aligned with ITSM strategic objectives• Helped organization with knowledge and expertise in ITSM best practices

  • Resorts World Las Vegas
    • Las Vegas, Nevada, United States
    • Information Technology Service Management
      • Sep 2020 - Aug 2021
      • Las Vegas, Nevada, United States

      Design and implementation of Service Delivery solutions and Change Management practice base on reality of the business and best practices. Work on Service Management concepts for hospitality and gaming industry.• Build a team to support different IT practices.• Managed communication about changes, Major incidents, and problems. • Managed resistance to change.• Managed Stakeholder and communication for IT and business entities. • Created Standard Operating Procedures for Service Desk, Problem, and Change Management.• Contributed to Information Security and Cyber resilience.• Applied Organizational Change Management practices to IT.• Analyzed requirements and creating current and future processes for on boarding, off boarding, deployments, …• Managed relationship with business and IT stakeholders.• Designed and documenting Incident, Request, Change, Asset and Configuration, Problem management processes. • Educated and training IT and Business Teams on ITSM concepts and practices.• Helped with implementation of Operation practices and tools.

  • The ExecRanks
    • San Francisco Bay Area
    • Advisor
      • Feb 2019 - May 2020
      • San Francisco Bay Area

  • Bardeh IT Consulting
    • Director/Owner - ITIL Managment Consultant
      • Jan 2009 - Feb 2013

      Providing - ITIL & ISO 20000 Training (Accredited Instructors and materials)- ITSM and ITIL Consulting- ITIL Process Maps (A Product with all ITIL Processes and more details)

  • Amtrak
    • United States
    • Rail Transportation
    • 700 & Above Employee
    • Information Technology Consultant
      • Jul 2008 - Dec 2009

      ITSM ConsultantITIL V3 Expert 09ITIL V2 Service Manager 07 (Exin)ITIL Foundation 06M.S. MIS

    • ITSM Consultant
      • Aug 2008 - 2009

      - Worked with Diamond Consulting on Incident, Problem and Request Fulfillment Processes- Developed and Designed SLM - Worked with Gartner on Service Level Management Process

  • Sprint
    • Acting Manager T II WAN support
      • Nov 2005 - Jun 2008

      Acting as manager for Team of 7.Trouble shooting WAN problems; managing problems, changes and monitoring quality.

  • TAM IRAN KHODRO
    • Tehran Province, Iran
    • CIO
      • Feb 1996 - Jun 2002
      • Tehran Province, Iran

      Leading Company's IT Strategy and development.IT strategic plan Policies for all corporate information services and systems based on ITIL guidelinesAlignment of IT and BusinessIntroduced Organization Service Management

Education

  • 2005 - 2007
    Strayer University
    Master's degree, Management Information Systems, General
  • 1985 - 1990
    NUI
    Software Engineering, Computer Software Engineering

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