Experience

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  Neama Group

  • Kuwait

  • Sr. Sales and Marketing Manager

    • Jan 2024 - Present
    • Kuwait

    * Promoting the company's existing brands and introducing new products to the market. Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.* Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.* Gathering, investigating, and summarizing market data and trends to draft reports. Implementing new sales plans and advertising. Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.* Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. * Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

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  Aquasan Kuwait

  • Kuwait

  • Sr. Sales Manager And Business Development At Gulf Shading Company

    • Aug 2021 - Dec 2023
    • Kuwait

    • Enhances staff accomplishments and competence by planning the delivery of solutions; answeringtechnical and procedural questions for less experienced team members; teaching improved processes;mentoring team members.• Identifies business opportunities by identifying prospects and evaluating their position in the shades field; researching and analyzing sales options.• Sells products by establishing contact and developing relationships with prospects; recommendingsolutions.• Maintains relationships with clients by providing support, information, and guidance; researching andrecommending new opportunities; recommending profit and service improvements.• Identifies product improvements or new products by remaining current on industry trends, marketactivities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewingprofessional publications; establishing personal networks, benchmarking state-of-the-art practices;participating in professional societies.• Contributes to team effort by accomplishing related results as needed.• Analyzed market trends in consumer industries to implement appropriate marketing and salesmethods.• Managed full sales life cycle for Residential & Corporate accounts.• Shaped sales approach to individual clients, facilitating relationships with customers and drivingrevenue to over the target.• Managed digital marketing initiatives in accordance with consumer targets and needs.• Utilized multiple marketing strategies to improve profitability.• Employed effective problem-solving techniques, increasing client satisfaction ratings.• Handling Social media to increase the customer base , reply for all the enquires as well.

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  GULF ALUMINIUM

  • Farwania, Kuwait

  • Sr. Brand Manager

    • Sep 2019 - Aug 2021
    • Farwania, Kuwait

    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks, benchmarking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.• Managed full sales life cycle for Residential & Corporate accounts.• Shaped sales approach to individual clients, facilitating relationships with customers and driving revenue to over the target.• Managed digital marketing initiatives in accordance with consumer targets and needs.• Utilized multiple marketing strategies to improve profitability.• Employed effective problem-solving techniques, increasing client satisfaction ratings.

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  Space Link

  • Kuwait

  • Sr. Corporate Account Manager Low Current And Home Automation

    • Jan 2019 - Sep 2019
    • Kuwait

    • Serve as the lead point of contact for all customer account management matters• Build and maintain strong, long-lasting client relationships• Negotiate contracts and close agreements to maximize profits• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Clearly, communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecast and track key account metrics• Prepare reports on account status• Communicating with clients to understand their needs and explain product value.• Building relationships with clients based on trust and respect.• Collaborating with internal departments to facilitate client need fulfillment.• Collecting and analyzing data to learn more about consumer behavior.• Keeping accurate records pertaining to inventory and account notes.• Maintaining updated knowledge of company products and services.• Resolving complaints and preventing additional issues by improving processes.• Identifying industry trends.• Acting as a client advocate with a focus on improving the buyer experience.

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  Arabi Company W.L.L. Kuwait

  • Al-Rai

  • Sr. Procurement

    • Jun 2017 - Nov 2018
    • Al-Rai

    *Confirmed day-to-day purchase orders. Prepared daily Material Demand reports and open Purchase Order reports.*Analyzed Inventory in regards to raw material and supplies.*Communicated effectively with Suppliers on product costing and lead times/shipping dates.*Evaluated Supplier performance based on conformance and non-conformance deliveries.Address Freight carriers on freight cost and scheduling*Prepared purchase orders, solicited quote proposals and suggested course of action for procurement of requisitions for materials and services.*reviewed, entered, and maintained manual and computerized records of purchase requisitions and mechanical data, items purchased, costs, schedule of deliveries, vendor performance, inventories*Monitored production and deliver status of ordered materials and outsourced items to troubleshoot.*Notified Department heads regarding the status of incoming shipments.

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  Aujan Coca-Cola Beverages Company (ACCBC)

  • Ardyia Industrial area

  • Sr. Supply Chain FMCG & Sales Analysis

    • Jan 2015 - Apr 2017
    • Ardyia Industrial area

    Stock Planning and Forecasting.• Managing a budget within the company policies and strategies that ensure profitable P&L.• Promotion Activity Planning and Delivery.• Assignment of Targets, Follow Up and Corrective Action.• Optimize the effect of Promotional Mechanisms and Marketing Plans.• Manage Sales Product Mix.• Control Overheads and Improve Efficiencies.• Optimize use of Promotional Mechanisms.• Develop Employee Selling and Service Skills and Standards.• Mentor and Coach immediate subordinates to a high level of competence.• Develop a talent pool for succession and promotion within the company.• Mange Exposure to payment default.• Control Receivables within the Company Guidelines and Policies.• Ensure tight control over Expires /Damages and shrinkage.• Ensure Best Practice management of Company Cash and Assets.• Ensure timely reporting and management of quality issues.• Develop Market share and Volume Gain Plans and Initiatives for consideration and approval by management.• Develop advance monthly planning and execution for Budget Achievement.• Identify opportunities and provide recommendations for Future Development Plans• Achieve a brand leader position and attitude for the company’s portfolio of productsAcross all channels.• Demonstrate initiative to provide creative solutions and recommendations to business opportunities and challenges.• Ensure the company’s product development & promotional plans are understood andImplemented at all levels to give the optimum level of impact.• Handling the teams in sales, HR, finance, and logistics

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  Nael Machinery And Industrial Equipment

  • Hawally , Kuwait

  • Sales In-Charge

    • Oct 2013 - Dec 2014
    • Hawally , Kuwait

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  Orange Egypt

  • Egypt

  • Senior Supervisor

    • Jun 2010 - Jun 2013
    • Egypt

    Duties and responsibilities• Handle all incoming/outgoing calls of the call center. • Provide follow up, occasional campaigns and call backs blended with normal inbound calls. • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.) • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc). • Communicate with other departments all relevant customer inquiries if applicable.• Achieve the requested staffed time on a daily basis to minimize lost call rate. • Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services. • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. • Respect and apply company vision, mission and values. • Fully understand both individual and company objectives, and work on achieving them effectively and efficiently. • Use available methods and tools to develop own skills. • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc). • Keep up-to-date with all the services and products provided by Mobinil. • Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s. • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.