Experience

• 

  City of Hayward

  • United States
  • Government Administration
  • 500 - 600 Employee

  • Administrative Secretary

    • Feb 2022 - Present

  • Senior Secretary

    • Jan 2019 - Feb 2022

    HEART OF THE BAY - Hayward is the epicenter of the dynamic Bay Area: 25 miles southeast of San Francisco, 14 miles south of Oakland, 26 miles north of San Jose and 10 miles west of the valley communities surrounding Pleasanton.

• 

  BrandVia...Identity. Brand. Culture.

  • United States
  • Advertising Services
  • 100 - 200 Employee

  • Program Manager

    • Mar 2016 - Jun 2018

    Account Management: - Day-to-day client lead, responsible for driving promotion and brand awareness initiatives in reflection of the company’s culture, mission and vision, while recognizing promotional opportunities that encourage interaction, adoption and growth to unify brand perception across multiple platforms (branded merchandise, e-commerce, pop-up stores)Brand Integrity: - Preserve brand integrity for clients through multiple brand monitoring strategies, ensuring consistency across the board to deliver only quality branded merchandisePop-up Store Operations: - Orchestrate the execution of a week-long on-site pop-up store from start to finish by working with show site management and client contacts to source new product, plan inventory and merchandise, and manage shipping logistics: Adobe MAX (56% increase in sales YOY) and Salesforce (RED)(generating over $107K in sales)- Oversee reconciliation of onsite pop-up stores and investigate variances with Finance, Controller, and Fulfillment ManagerInventory Management:- Coordinate re-orders, monitor stock levels, EOL and monitor accurate inventory with internal teams, and maintain up-to-date merchandise on e-commerce web-stores- Manage over 50 suppliers and 100+ orders at any given time to ensure accurate product production- Internal Communications: Proactively initiate and act as liaison to internal departments (Sales, Customer Service, IT, Creative, Fulfillment and Accounting) to execute strategies and objectives based on client requestsTraining & Mentoring: - Train junior staff and actively mentor junior and senior team members to enable career growth opportunitiesSupplier Relations: - Participate in key supplier meetings to develop relationships and learn about new products, services or special pricing available to store programs to maximize sales and optimize customer experiences while reducing company spend (Co-Op Programs, bulk purchasing, forecasts, etc.)

  • Jr. Program Manager

    • Nov 2015 - Mar 2016

    • Train and work with Program Managers to learn duties and responsibilities of the Program Manager role• Learn inventory management and provide reports for Program Manager for review • Work with key suppliers on pricing and item information to create accurate quotes for customer requests• Set-up new items on eStore with accurate item and inventory information• Provide inventory reorder quantity reports for review to then be sent to Program Coordinators for ordering• Research and provide accurate information (item details, stock levels, production time, shipping information etc) to Program Manager for item presentations and quotes by request• Attend key supplier meetings and provide suggestions to meet client program goals • Meet clients in person to discuss program goals and assist Program Manager where needed• Attend and work client onsite store events as requested

  • Program Coordinator

    • Mar 2015 - Nov 2015

    • Manage supplier and their production schedules so that the delivery and receipt of product is accurate and on-time• Manage quality control on ordered merchandise – quantity, sizes, accurate product and brand guidelines• Manage all delivery of product to appropriate destinations e.g. embroidery, screen print, end product to client. Includes constant tracking and updates on proof of delivery• Coordinate receipt and review of production proofs. Verify accuracy to specification and order• Communicate any and all issues/changes that impact production schedule immediately to the Program Supervisor and Program Manager• Communicate with customers via phone, email, or other written correspondence• Proactively consider items that could impact a shipment from arriving on time (weather, strikes, etc.) and manage around them• Proactively investigate, resolve and find solutions for customer complaints, problems and order related issues• Help research and price merchandise for new projects. Retrieve quotes from suppliers and understand supplier’s company procedures, requirements andlead-time• Coordinate with internal departments on customers’ behalf to ensure customer needs are met• Develop and grow relationships with customers by understanding their business needs, products and goals and provide solutions to best meet these needs• Develop and maintain positive relationships with suppliers. Keeping track of what special agreements and pricing we have with our preferred suppliers• Develop strong industry and product knowledge• Understand the value of products, why/how customers use them• Finalize all outstanding billing information in a timely manner working with accounting on invoices and payment• Timely responses to clients, suppliers and peers• Maintain professional behavior when communicating with peers, suppliers and clients• Provide solid suggestions to peers based on experience• Step in and cover when peers are out of office• Be solutions oriented

  • Adobe Store Manager

    • Dec 2013 - Mar 2015

    • Responsible for opening and closing the Adobe Store• Handle day-to-day retail operations and duties as assigned• Maintain and balance cash register using (POSX, XCharge and POS Square) daily• Help assist customers with item selection, questions and check out: including sales, exchanges and returns• Create visual merchandise displays to help add to store experience• Maintain a cheerful, courteous, and helpful attitude with all customers, every time• Ability to learn and convey product features/pricing for a wide variety of items• Adapt and work within the culture and rule-set of the Adobe campus• Understand client’s brand guidelines and marketing initiatives. Keep internal teams updated with any new initiatives• Build rapport with supporting client staff: Service Center, Customer Experience Center, Receiving, Cafe , IT Cafe etc.• Operate and transact quickly and accurately especially during peak hours• Develop strategies with Program Manager to help enhance the shopping experience• Occasional provide event support at client site and annual inventory• Restock, re-fold, organize and maintain the store floor and storage room• Check-in and receive weekly inventory order and report any discrepancies to internal team• Communicate inventory status and stock need to Program Manager• Place re-orders for merchandise as stock levels dictate, interface with customer service and internal warehouse team• Manage multiple projects and deadlines without negative effect on quality of work• Be attentive to every team’s workload and assist proactively• Participate in staff meetings with helpful and productive suggestions and information• Train fellow staff members on store process, software and other procedures and be open to questions to help further assist• Be flexible and willing to help out in any area of the company, even when not directly related to your job description• Lift and move boxes up to 35 pounds on occasion

• 

  Promotion Events of Silicon Valley - Appreciation [Events]

  • Office Manager

    • Jan 2013 - Nov 2013

    - Manage and verify over eleven calendars in order to prepare required merchandise and event preparation- Responsible for ordering over 100 products, counting, and maintaining up-to-date inventory, reporting to Corporate Inventory Manager to review and balance merchandise every 5-7 weeks, and communicating with Corporate Accountant to review and update inventory records- Proven attention to detail by successfully going through eight audits with less than 3% discrepancy- Audited daily inventory after each event to ensure the sales at events matched inventory count- Utilize Ownerville (corporate database system) to order merchandise, review daily sales numbers, and run inventory and sales reports- Develop and implement social media strategy, and utilize social media tools (Facebook, Twitter, Monster.com) to provide real-time company information- Assist in the recruitment process through posting job advertisements, pre-screening applications, maintaining records of hundreds of candidates, communicating with candidates throughout the hiring process, and scheduling new hire orientation and start dates which resulted in eleven successful new hires- Establish and maintain all records both paper and computerized filing systems (Ownerville, Smart Circle Central)- Responsible for all reception duties including greeting visitors and answering a multi-line office phone with a high level of professionalism and customer service- Maintain office cleanliness, order supplies as needed, receive and route all incoming mail/packages, create and update office forms (Excel, Word) and print promotional materials for multiple team members- Contribute and implement structural changes within the company (inventory forms, filing systems, and merchandise)- Act as Event Coordinator Assistant when requested, helping contribute $70,000 in total gross sales

  • Event Coordinator Assistant

    • Feb 2012 - Sep 2013

    - Assist Event Coordinator during on site sales events through booth set up and maintenance, product explanation to a constant stream of customers, and handling purchases (Charge Anywhere) and exchanges of products- Ensure client confidentiality when handling money and personal information

• 

  Alameda High School

  • Personal Teacher Assistant

    • Oct 2011 - Jan 2013

    - Assist in creating, organizing and maintaining multiple educational documents (assessments, exams, lecture notes)- Help grade and keep track of over 200 students work as assigned- Research and review scholarly articles and websites for future use (Emerald Management Xtra, Factiva)

• 

  Regional Center of the East Bay

  • Respite Care Worker

    • Oct 2009 - Nov 2011

    - Instrumental in acquiring and maintaining multiple relationships with clients on behalf of the company by ensuring patient and family satisfaction.- Assume responsibilities in establishing a safe environment for patients by following multiple disability safety guidelines- Organize and maintain patients forms, documents and ensure client confidentiality- Communicate and collaborate with patients family members to evaluate alternative treatments- Help patients in their daily activities (feeding, lifting, wheelchair assistance, etc.)