Experience

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  Computer Cure, MD

  • Baltimore, MD

  • Lead Technician

    • 2009 - Present
    • Baltimore, MD

    Managed Private School Division• Managed Microsoft Server 2012 Network for private MS/HS, Microsoft Exchange, Active Directory, Microsoft Office 365 Administration, 5 computer labs at 2 campuses, Assisted use of PowerSchool DB for records keeping, Smoothwall Content Filtering based on AD profiles, wireless projectors, tablets• Headed 4-person team tasked with setting up new networked computer lab for small private college per specifications (Windows 7 Pro, Lan School, Microsoft Office 2010, Adobe CS6)• Supported ES office & student IT needs (Sonicwall firewall & content management, cabling & Trendnet WIFI, backups, networked printers, Google Apps for e-mail & document storage)Lead Tech @ Medical Practices Division• Provided support for numerous clinics (Chiropractors, Dentists, Massage Therapy, Homeopathic) • Setup networks, ran cabling, centralized server-based data storage, HIPPA Risk Assessment, Served as liaison with numerous tech support companies for diff specialties, Setup Remote Desktop access to servers for clients with multiple users in multiple locations, converted to e-Fax, Certified PCI compliance)Independent Break \ Fix Tech on Small Business Division • Provided high-quality & knowledgeable PC support for small business & home clients • Serviced many non-profit organizations resolving their common issues with Quickbooks, ACT!, shared calendars, remote access, etc. • Advised clients in the process of purchase selection, prepping PC & data transfer• Advised clients with their backup / disaster recovery needs (RAID, Carbonite, DropBox, external USB)Junior Tech on Home User Division Team• Troubleshot system failures & upgraded hardware (power supplies, RAM, add-on cards) • Setup many wireless networks with requested parental controls (filtering). • Skillfully removed viruses, malware & OS corruption • Mentored clients 1-on-1 in best practices of Microsoft Office, Internet Research & assorted tools

• 

  Yeshivat Rambam

  • Director of IT

    • Apr 2002 - Apr 2009

    Network admin for 150+-node Windows 2003 server-based network Managed Exchange & Data Servers, SonicWall CDP 2440i (off-site data backup & revision control), SonicWall Pro 2040 (firewall device), Terminal Services, NemX & Mail Foundry (spam protection), Polycom VSX 7000 (video conferencing), WAP’s  Help Desk Coordinator for both campuses; Based on user e-communication, created work order tickets; Responsible for prioritizing, assigning, diagnosing & resolving issues;  Effectively communicated with 3-tech team via e-mail, monthly meetings Using cloning technology, set up three computer labs & faculty work areas, while reducing the overall deployment / upgrade cycle Managed procurement process for assorted equipment  Procured, through military contacts, 100’s of (refurbished) computer systems, saving over $50K from school technology budget Part of team that secured receipt of IBM Lenovo equipment grant  Oversaw purchases through MEEC buying consortium for significant bulk software discounts Trainer for faculty and students in a wide variety of technology skills Planned & instructed many specialized Professional Development training sessions for faculty (ex: Technology Integration, Microsoft Office, Internet Research, Digital Photography) Facilitated integration of technology into curricula, school offices & the school infrastructure (Centralized database, E-mail communication with parents, teacher webpages, Intranet Portal)  Taught HS students C++ programming, Web Development, MS Office, Internet Research

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  Aberdeen Proving Grounds, MD

  • PC TECHNICAL CONSULTANT

    • Feb 2002 - Apr 2002

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  Vasco Data Security

  • QUALITY ASSURANCE ENGINEER & INSTALLATION DEVELOPER

    • 1998 - 2001