Experience

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  Zillow Home Loans, LLC

  • 1301 2nd Ave, Seattle, WA 98101

  • Mortgage Loan Officer

    • May 2024 - Present
    • 1301 2nd Ave, Seattle, WA 98101

    Zillow Home Loans, LLC NMLS # 10287Equal Housing Lenderwww.zillowhomeloans.comwww.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY10287To access the Texas consumer complaint recovery fund notice, please use this link: www.zillowhomeloans.com/licensing

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  US Bank Home Mortgages

  • Greater Seattle Area

  • Loan Manager

    • Nov 2017 - Sep 2023
    • Greater Seattle Area

    Guided clients through the mortgage process from application to closing, including producing quotes, pre-approving applications, and facilitating loan closings. Recognized for exceptional client management abilities and a commitment to delivering personalized service. Professional communication, understanding of the sales process, analysis, and computer proficiency are at the core of this role. Through in-depth analysis, I use guidelines to determine a client’s purchasing power and identify other financial products that would help simplify their lives. My goal is always to make our clients’ lives easier and more streamlined. I enjoy editing my team’s memos, scripts, emails, and articles. I maintained a deep understanding of the bank’s robust array of loan programs and guidelines, which change frequently and require continuing education to maintain competitive knowledge.

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  Union Bank

  • Seattle, Washington

  • Mortgage Loan Officer Assistant

    • Jul 2016 - Nov 2017
    • Seattle, Washington

    I responded to leads quickly via phone, email, and in-person, providing quotes and guiding customersthrough the pre-approval process.I maintained a deep understanding of the bank’s robust array of loan programs and guidelines to effectively pre-approve and communicate with clients.

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  Peoples Mortgage Company

  • United States
  • Banking
  • 300 - 400 Employee

  • Assistant Processing Manager

    • Jul 2015 - Jul 2016

    I processed loans and assisted the Processing Manager in training new processors.Processing includes financial analysis, maintaining robust software literacy, confidential document review and organization, attention to detail, a sense of urgency, communication with underwriters and clients, and adhering to the ever-changing rules of the industry.

  • Mortgage Loan Officer Assistant

    • Jun 2014 - Jul 2015

    I managed a Loan Officer’s personal and work calendars, personal and business phone calls, and met withclients for initial sales consultations and closings on her behalf.I organized and analyzed financial, confidential documentation and communicated with her clients, keeping them updated on their loan status.

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  Spanish Interpreter/Translator

  • as needed

  • Spanish Interpreter and Translator

    • Jan 2013 - Jul 2016
    • as needed

    Interpreting services: Spanish and English.

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  FREE YOGA AT WOODS PARK

  • Lincoln, NE

  • Yoga Instructor

    • Jun 2014 - Aug 2015
    • Lincoln, NE

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  West Gate Bank

  • Lincoln, Nebraska, United States

  • Customer Relationship Manager

    • Nov 2006 - Jun 2014
    • Lincoln, Nebraska, United States

    This was an client management and sales position in which I was responsible for prospecting, opening and maintaining business and personal accounts.

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  University of Nebraska-Lincoln

  • English Tutor

    • Jul 2008 - Jan 2009