Experience

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  AppFolio, Inc.

  • Sr. Manager, Customer Care

    • Oct 2022 - Present

  • Manager, Customer Care

    • Nov 2019 - Oct 2022

  • Customer Success Manager

    • Dec 2018 - Nov 2019

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  Micaela Ashton Athletics

  • Santa Barbara, California

  • Private Trainer

    • Nov 2017 - Present
    • Santa Barbara, California

    Started my own business training student-athletes to to achieve excellence in their sport, academics, and in their personal life.Implement daily wellness strategies, including: proper nutrition, strength and conditioning, time management and college recruitment. Partner with the City of Santa Bar...

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  UCSB Recreational Sports

  • UCSB Men's and Women's Swimming Team Instructor

    • Sep 2018 - Nov 2019

    Lead the NCAA Division I Men's and Women's Swimming Teams in intensive and sport specific fitness workouts. Teach, instruct, and motivate the college teams through indoor cycling classes, corrective and injury preventative therapy, and high-intensity strength building workouts. Responsib...

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  Santa Barbara Swim Club

  • Swim Coach

    • 2015 - Nov 2019

    Responsible for the Club's high school athletes and senior level programming.Influence and build positive relationships among diverse individuals including: student-athletes, parents, coaches, board members, and general public.Run the Club's senior group programming, which includes swim w...

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  Mad Fitness Santa Barbara

  • Business Manager

    • 2015 - 2017

    Enhanced profitability by organizing and executing programming, sales, management and marketing - generating profits 3x initial revenue. Responsible for aggressive financial goals while achieving them through rebranding, involving and engaging staff and clients. Recruited, trained, and supervised staff, trainers, and instructors.Orchestrate monthly fundraisers with a total donation of over $20,000 to local charities.Oversee fundraising, marketing, and PR for local fitness events, health expo, and corporation wellness events.Show passion for the mission, tenacity, planning and a disciplined focus on the outcomes that must be achieved to advance the growth and mission of business. Create all media plans and implement media partnerships, brand ambassadors and community outreach. Conducted daily primary contact and follow up with clients on requests, conflict resolution, and invoicing.

  • Head Fitness Instructor

    • 2014 - 2017

    Lead, instructed, and motivated individuals and groups in exercise activities. Including indoor cycling classes, group bootcamp workouts, and private fitness training.Consistently met, and exceeded monthly and annual goals. Collected competitive data, and remained current on the industry, customer, and competitive trends. Created class formats and styles with the ability to make adjustments and think creatively to efficiently and safely serve members of all levels and backgrounds. Handled all client follow up requests and ensured positive member experience.Sold training packages and memberships to clients.

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  Santa Barbara City College

  • Assitant Women's Swim Coach

    • May 2015 - 2016

    Communicated and adhered to Collegiate, Western State Conference, and CCCAA policies, procedures, rules and regulations.Influenced and initiated positive relationships among diverse individuals including student-athletes, parents, coaches, media, faculty, staff, students, and general public.Recru...

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  San Marcos High School

  • Assistant Women's Swim Coach

    • 2015 - 2016

    Organized and directed individual and small group practice activities/exercises as directed by the head coach.Attended staff development meetings, clinics and other professional activities.

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  UC Santa Barbara NCAA Divison I Women's Swi...

  • Intercollegiate Scholar Athlete

    • Sep 2011 - Jul 2015

    Scholar athletes are expected to carry full time academic schedules while maintaining a competitive GPA in addition to full time year-round participation in the college sports program.Commitment to year round daily training at minimum of 20hr/week. Competition in an average of four national level...

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  UCSB Athletics - Student Affairs and Services

  • Santa Barbara, California

  • Student Athlete Like Skills Coordinator Internship

    • 2014 - 2015
    • Santa Barbara, California

    Managed Life Skills programming for over 350 student-athletes, while simultaneously conducting assessments of the effectiveness of the programs.Coordinated seminars, workshops, lectures, interactive activities, and one-on-one meetings to meet the needs of student-athletes, such as Student Athlete...

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  Dos Pueblos High School

  • Assitant Men's and Women's Swim Coach

    • 2014 - 2015

    Designed and implemented swimming and dry-land workouts with emphasis for the Junior Varsity group.Solely responsible for planning and overseeing team building activities and leadership programs.Responsible for team communications; including post meet wrap ups and information to parents and alumn...

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  WILSON SWIMMING, LLC

  • Santa Barbara, California

  • Swim Instructor

    • Jun 2012 - Jun 2014
    • Santa Barbara, California

    Coached groups of up to 30 novice swimmers and age-group athletes.Managed entry level coaches.