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Mhairi Watson is a seasoned HR professional with extensive experience in change management, stakeholder engagement, and organizational development. She has held various leadership positions in top-tier financial institutions, including Head of Change (Operations) at Standard Life and Programme Manager at Royal Bank of Scotland. Mhairi holds a Master's degree in Occupational Psychology from the University of Nottingham and a Bachelor's degree in Psychology from the University of Glasgow.

Experience

  • Phoenix Group
    • Edinburgh
    • Head of Change (Operations) at Standard Life, part of Phoenix Group
      • Feb 2023 - Present
      • Edinburgh
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Head of Design & Delivery
      • Jul 2018 - Feb 2023

    • Senior Programme Manager (Contractor)
      • Aug 2017 - Jul 2018

    • Russian Federation
    • Information Services
    • 700 & Above Employee
    • Practice Manger
      • Feb 2015 - Dec 2016

      Leading the people strategy and engagement plan within a team of c160 change professionals who are delivering transformation projects across the Bank using Lean, Customer Insight and Operating model design. Manage team of HR Consultants to deliver change and people initiatives across the team.

    • Change Communications Manager
      • Jul 2014 - Feb 2015

      Delivered and managed the successful execution of change communications projects across the Bank, ensuring the change journey was at the heart of the communications.

    • Programme Manager, Personal & Business Banking
      • Feb 2013 - May 2014

      Leading the planning process for the development of the Services People Plan, including resource allocation and management of Programme Office.

    • Manager, Programme Delivery Practice, Services
      • Oct 2011 - Feb 2013

      Managing team of HR Consultants in addition to shaping and delivering multiple, complex change projects and people plan. Managed the PMO and resourcing and demand.

    • Business Manager
      • Apr 2010 - Oct 2011

      Managed the Exec office on behalf of the Group HR Director including driving a broad remit of initiatives across the HR Function.

    • Programme Manager, Consulting Practice, Group Resourcing
      • Jan 2009 - Apr 2010

      Programme managment of the development of Group Resourcing's Target Operating model for 2009/10 and beyond. Co-ordinated and managed the people restructure across 3 Regions.

    • Europe & Middle East Integration Programme Manager, Group Resourcing
      • Apr 2008 - Jan 2009

      Co-ordinated and managed the separation and integration activities of ABN AMRO into Group Resourcing across Europe and Middle East (28 countries). Developed and drove the interim (day 1) and future operating model for Group Resourcing in Europe and Middle East.

    • Global Integration Programme Manager, Group Resourcing and Organisational Effectiveness
      • Apr 2007 - Apr 2008

      Managed the separation and integration of ABN AMRO into both Group Resourcing and the Management and Leadership Development team. Drove headcount and benefits, ensuring delivery of agreed synergies e.g. systems, processes, headcount.

    • Portfolio Manager
      • Apr 2006 - Apr 2007

      Led the continuous improvement and management the delivery of the Management and Leadership Development offering. Supplier management, including the review and appointment of the global Management and Leadership preferred supplier panel.

  • KPMG
    • London, United Kingdom
    • Manager, People & Change Practice
      • Feb 2001 - Apr 2006
      • London, United Kingdom

      Working with a broad range of clients in the public and private sector helping them to align their business strategy with HR.

  • Corus
    • London, United Kingdom
    • Portfolio Management Development Manager
      • Jul 1999 - Feb 2001
      • London, United Kingdom

      Development and promotion of a global strategy for the management development of international secondees (approx. 200), in addition to supporting leadership training activities across 35 countries and 5 businesses.

  • Ford Motor Company
    • London, United Kingdom
    • Occupational Psychologist
      • Jul 1998 - Jul 1999
      • London, United Kingdom

      Responsible for ensuring UK selection and recruitment processes were aligned with global objectives. Working in partnership with psychometric test publishers to ensure the continuous monitoring and promotion of best practice within Ford.

Education

  • 1997 - 1998
    University of Nottingham
  • 1993 - 1997
    The University of Glasgow
  • 1987 - 1993
    Bearsden Academy

Suggested Services

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Industry Focus. “Financial Services”

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