Experience

• 

  Baltimore County Public Schools

  • Baltimore County, Maryland, United States

  • Administrative Assistant III

    • Sep 2019 - Present
    • Baltimore County, Maryland, United States

    • Office Efficiency Enhancement: Spearheaded the implementation of a digital file tracking system and inquiry escalation tracking procedures, resulting in a 25% reduction in office paper usage. This streamlined approach also expedited file organization, slashing document retrieval time by 50%• Operational Optimization: Directed the coordination and restructuring of graduation, registration, transportation, and class placement procedures, leading to substantial improvements in turnaround time.Strategic Cost Reduction: Achieved a 10% reduction in supply costs through the implementation of a subscription-based purchasing system for recurring orders and the introduction of an efficient inventory management system.• Cross-Functional Collaboration: Consistently engage with department heads and administration to address persistent challenges, analyze data, and facilitate the implementation of new procedures; contributing to well-informed decision-making processes.• Community Relations Management: Serves as a responsive and resourceful liaison between parents, students, and faculty, offering solutions and support for inquiries, resulting in consistently high satisfaction rates across all community members.• Software Expertise: Proficient in Microsoft Office Suite, Focus School Software, Google Workspace, SAP Enterprise, Concur for travel, JP Morgan for reconciliation, Tableau, Doodle, Canva, and several Adobe applications.

• 

  The Johns Hopkins University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Administrative Coordinator

    • Feb 2014 - Aug 2019

    • Efficient Calendar Management: Successfully managed multiple calendars, optimizing scheduling for internal and external meetings, appointments, and events, ensuring a well-organized office environment.• Meeting Facilitation: Expertly facilitated meetings, coordinating logistics, preparing meeting materials, and ensuring that all participants were informed and prepared for productive discussions.• Meticulous Proofreading: Demonstrated keen attention to detail in proofreading and editing various documents, maintaining a high standard of accuracy and professionalism in all communications.• Front Desk Reception: Provided a welcoming and professional first point of contact for all visitors, offering assistance, answering inquiries, and creating a positive impression of the institution.• Inquiry Handling: Managed inquiries from visitors, faculty, and staff, addressing questions and concerns promptly, and fostering a helpful and supportive environment.• Mail and Package Distribution: Efficiently sorted, distributed, and managed incoming and outgoing mail and packages, ensuring timely delivery and receipt for all departments.• Purchasing and Reconciliation: Expertly handled purchasing tasks, ensuring cost-efficient procurement of office supplies and materials. Conducted reconciliation of expenses, maintaining accurate financial records.• Visitor Support: Provided support and assistance to visitors, including directing them to their destinations, ensuring their comfort, and addressing any special needs or requests.• Office Supply Management: Effectively managed office supplies, inventory, and reordering processes, minimizing disruptions to daily operations.• Safety and Security: Assisted in maintaining a safe and secure office environment, following established safety protocols, and taking immediate action in emergency situations.

  • Executive Assistant

    • Feb 2018 - Apr 2019

    • Administrative and Academic Management: Responsible for administrative and academic matters originating within the Office of the Dean and requiring School-wide coordination, including basic research and document preparation for Dean's projects.• Calendar Management: Managed calendars for internal and external meetings for multiple Dean’s, prioritized schedules, and resolved conflicts.• Travel Management and Reconciliation: Efficiently managed national and international travel arrangements for the Dean. Coordinated reimbursement of travel expenses with external organizations. Occasionally accompanied the Dean during travel for administrative support or acting as a representative.• Budget Oversight: Maintained the Office of the Dean's budget, processed expenditures, reconciled accounts, researched discrepancies, and ensured expense management within the designated budgetary framework.• Meeting Facilitation: Established an annual meeting schedule, managed meeting logistics, prepared agendas, compiled reports, and recorded minutes for the Dean's Management Council.• Document Preparation: Prepared and organized briefings, reports, proposals, spreadsheets, and presentations in a modern user-friendly format to support the Dean's projects and initiatives.