Experience

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  Searchlight Capital Partners

  • Executive Assistant

    • Jun 2017 - Present

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  SoAmpli

  • London, Greater London, United Kingdom

  • Operations Manager

    • Sep 2016 - Jun 2017
    • London, Greater London, United Kingdom

    • Team Administration – including diary management, travel arrangements & expenses• Monitoring Founder’s incoming emails and action as appropriate• Liaise with event organiser when the Founder is speaking, sending head shots, bios and synopsis and booking travel and accommodation• HR admin – create job specs for new hires, included in interview process, and arrange NDAs and Contracts for new hires• Research – assist with sales research, including draft emails, finding new prospects and setting up email campaign lists• Creating new client contracts and update existing ones• Finance - assist with keeping P&L up to date, chasing clients for payment, making sure accounts are paying invoices and staff salaries• Legal – assist with filling in legal documents and filing with appropriate establishments

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  Grand Circle Corporation

  • London, United Kingdom

  • Operations Manager

    • Jan 2011 - Aug 2016
    • London, United Kingdom

    • Booking and securing space for included features for the tours the company runs in the UK, Scandinavia and small ship cruises.• Booking local guides, hospitality representatives and airport representatives• Booking airport arrival and departure transfers and liaise with transfer companies when issues arise.• Reconfirmation of all services included for each tour group.• Production of all paperwork for the Tour Leaders leading each group, and checking the accuracy of returned tour finances and issues that have arisen during each tour and send it to the appropriate department.• Database maintenance of tour leader’s paperwork• Run a session at the pre-season training for tour leaders on how to fill in the tour finances for each departure.• 24/7 Emergency contact for the tour leaders when they are on tour

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  Grand Circle Corporation

  • London, United Kingdom

  • Product Manager

    • Oct 2004 - Sep 2008
    • London, United Kingdom

    • Maintenance of company database, updating and amending agreed pricing and products on a daily basis• Gathering of pricing information to collate into spreadsheets and production of reports and departure schedules for Tour groups. Cross referencing these with internal database to ensure accuracy of passengers and times• Analysing current product rates and cost of current suppliers to come up with alternatives to make considerable cost savings• Production and compilation of 3rd party and supplier contracts• Liaising with buyers, suppliers and colleagues via telephone and email• Gathering post-season feedback from Tour Leaders to make continual improvements• Proof reading of marketing material including the company brochure and website. Ensuring all information is accurate and the presentation is as requested before giving approval to supplier• Assisting the Programme Services Manager with the recruitment of potential Tour Leaders, including interviewing candidates • Secretary to management meetings and conference calls, producing minutes to distribute to senior personnel• Organisation of training including delivering training of new staff • Responsible for procurement of office supplies including stationery and amenities• Systems used: Outlook, MS Word, Excel, Lotus Notes and AS400

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  GTA

  • London, United Kingdom

  • Operations Coordinator

    • Apr 2004 - Oct 2004
    • London, United Kingdom

    • Co-ordination of Israeli and American tour groups to various European destinations• Arranging of transport, accommodation and any other requests • Liaising with clients, vendors, colleagues and international travel organisations, providing a high standard of customer service at all times• Various administrative duties including producing letters, spreadsheets and emails• Training on AS400 system and extensive use of Microsoft Outlook

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  JAC Travel Ltd

  • London, United Kingdom

  • Operations Coordinator

    • Oct 2003 - Apr 2004
    • London, United Kingdom

    • Negotiating rates for hotels and ground services• Putting together tours for Scandinavian and other European clients travelling to the UK• Setting up invoices for confirmed tours and checking queried invoices • Liaising with Accounts department on all financial matters

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  Far & Wide Travel

  • London, United Kingdom

  • Operations Coordinator

    • Jul 2002 - Oct 2003
    • London, United Kingdom

    • Responsible for operation of tours to Scandinavia, Russia, Italy and other parts of Europe• Putting together documents and liaising with tour directors and suppliers before and throughout the tours• Networking with suppliers in order to get rates for new season• Using the computer system Gala

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  Thistle Hotels

  • United Kingdom
  • Hospitality
  • 200 - 300 Employee

  • Reservations Assistant

    • Sep 2001 - Jul 2002

    • Working part-time as an Assistant in group and individual reservations • Quoting rates for group enquiries over the telephone• Performing a wide range of customer service duties• Training and assisting employees in the group and conference & banqueting department with the use of Fidelio database• Systems used: Fidelio and Delphi

  • Reservation Agent

    • May 2001 - Sep 2001

    • Working in individual reservations• Taking bookings over the telephone and performing customer service duties• Training new Reservation Agents on the telephone and the computer system • Achieved required level of customer service excellence in regards to use of the hotel’s telephone manual and product knowledge• Successfully completed customer complaint handling course

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  Lotus Groups - Dial A Flight

  • London, United Kingdom

  • Broker

    • Jan 2001 - May 2001
    • London, United Kingdom

    • Working for Dial A Flight as a broker in travel telephone sales• Giving quotes using Worldspan Central Reservation System, Fastlink and Lotus Group’s own internal booking system• Selling of flights, accommodation, car-hire and travel insurance• Working in a team towards set targets each week• Attending product information presentations held by sales representatives from respective travel companies

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  Select Service Partner

  • Oslo Area, Norway

  • Various Roles

    • Jul 1997 - Jul 2000
    • Oslo Area, Norway

    • Working in bars, cafes and news stands in both the international and domestic departure areas of Oslo Airport• Providing excellent customer service in all areas required • Ordering and receiving goods• Training new staff• Given responsibility for opening and closing routines • Working night shifts alone unsupervised and given full responsibility when charter tourists were departing

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  NCC Eeg-Henriksen Bygg A/S

  • Oslo Area, Norway

  • Administration Assistant

    • Aug 1997 - Jun 1998
    • Oslo Area, Norway

    • Managing incoming and outgoing post• Providing relief for the Receptionist• Performing customer service duties • Administration duties• Maintaining order in the storage room and kitchen• Responsible for going through stock order with Sales reps