Experience

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  Gezinomi

  • Antalya, Türkiye

  • Corporate & MICE Manager

    • Dec 2016 - Jun 2017
    • Antalya, Türkiye

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  Mardan Palace

  • Hospitality
  • 300 - 400 Employee

  • Asst. Sales Manager

    • Oct 2015 - Dec 2016

  • Group Sales Representative / Reservation Agent

    • Mar 2011 - Oct 2015

    Duties and Experiences As Banquet Sales Representative * Selling of banquet functions and rooms if included in the function. * Coordinate all event details to include food & beverage functions, wedding ceremonies, audio visual needs, billing and any other special needs clients/customers may have. * Consistently maintain and enhance client relationship, manage guest complaints and resolve concerns and facilitate excellent guest service for new and existing convention customers. * Respond to and follow up sales inquiries using appropriate methods. * Assist in the development of sales and marketing plans including establishing events sales goals. Duties and Experiences As Reservation Agent * Responsible for processing room reservation by fax, phone, email and mail. * Accepting and keeping records of advanced deposits on reservations. * Coordinating the convention and conference groups in block reservations * Used proper procedures to change or cancel reservations. * Checking for the guarantees of credit cards and cheques of reservations. * Accepting and keeping records of advanced deposits on reservations. * Cooperate with the group of sales managers and help in walk-in basis reservations. * Executing strong customer service abilities. * Responsible for all other duties assigned

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  PGS Hotels

  • Antalya, Türkiye

  • Front Office Supervisor

    • Feb 2010 - Mar 2011
    • Antalya, Türkiye

    Duties and Experiences• Reporting to the Front Office Manager and responsible for all front of house staff, including Porters.• Effectively leading and motivating associates.• Departmental development, budgeting, scheduling, and strict adherence to all PGS Kiris Resort Hotel guest service standards.• My duties are including overseeing all front of house systems and procedures, managing and training staff and liaising closely with the accounts and reservations departments.

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  WOW Topkapı Palace

  • Antalya, Türkiye

  • Night Auditor

    • Jan 2008 - Dec 2008
    • Antalya, Türkiye

    Duties and Experiences • Financial considerations: Guest accounting, posting any remaining departmental charges to proper accounts, posting all rooms charges.• Performing a trial balance of accounts, ensuring all accounts are posted correctly or making any adjusting entries necessary.• Finalizing the audit and setting it for the next day, preparing daily operation report . • Front desk configuration, desk layout, racks, telephone systems, folios and miscellaneous hardware.• Front office management, complaint handling, safety and security and the challenge of the industry.• Daily rate check.

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  Marriott International

  • Atlanta, USA

  • Front Desk Clerk

    • Mar 2006 - Oct 2007
    • Atlanta, USA

    Duties and Experiences• Communication with staff and guests, sales outlets, reservations, registration and the rooming of guests• Register arriving guests and assign rooms.• Balancing transactions, and conducting security walks.• Financial considerations: Guest accounting, the night audit, and check out and settlement of guest accounts• Manual, mechanical and computerized operations.• Front desk configuration, desk layout, racks, telephone systems, folios and miscellaneous hardware• The check-out process, late charges, express check-outs, billing and collection, miscellaneous tasks at check-out and guest history procedures.• Front office management, complaint handling, safety and security and the challenge of the industry.