Experience

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  LSH Credit Australia

  • Victoria, Australia

  • Senior Business Development Manager

    • Nov 2017 - Present
    • Victoria, Australia

    LSH Credit Australia provides business financing secured by a first mortgage over property security.We offer short and medium-term loans for your business or property investment needs including:* Land Bank* Commercial or Residential Property Security and longer-term loans* Security Locations – Sydney, Melbourne, and Brisbanewww.lshcredit.com.auA Member of Lei Shing Hong Groupwww.lsh.com

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  Westpac

  • Melbourne, Victoria, Australia

  • Bank Manager

    • Jun 2016 - Oct 2017
    • Melbourne, Victoria, Australia

    Responsible for managing multiple Branches in the Bayside region.Driving Wealth / Risk Outcomes in the region, coaching Home Finance Managers/ Personal Bankers in having quality conversations around Personal Protection And Wealth / Retirement Strategies.

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  Equity One

  • Melbourne, Victoria, Australia

  • Commercial Broker

    • Sep 2015 - Jun 2016
    • Melbourne, Victoria, Australia

    As a finance broker, I create solutions and arrange finance for small and medium-sized businesses. I also specialize in non-bank funding mainly property developments, land banking funding.

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  ANZ

  • Melbourne, Victoria, Australia

  • Branch Manager

    • Aug 2014 - Aug 2015
    • Melbourne, Victoria, Australia

    • Delivering exceptional growth results in sales activity, revenue, productivity, and Branch profit• Improving sales and referral performance of the branch• Understanding and meeting the needs of current and potential customers• Achieve a significant uplift in customer engagement and advocacy, Manage customer issue resolution, and create real customer value.• Set a direction to the branch to deliver growth that meets District objectives• Monitor time, energy and resources of the team and lead, coach and engage them to deliver• Oversee daily branch activities and ensure individual and branch compliance to ANZ policies and procedures• Drive and support the continued transformation of the branch and contribute to improvement in the district performance and ANZ brand profile• Allocate targets to branch staff and drive branch performance• Identify risk and security issues within the branch and determine remediation plans

• 

  ANZ

  • Australia
  • Banking
  • 700 & Above Employee

  • Business Banking Manager

    • Nov 2012 - Apr 2014

    • Grown revenue, deposits and share of wallet through the origination of Commercial/Corporate business customers to ANZ, cross-selling, relationship management & retention of clients• Grow direct revenue and funds through increasing deposits, lending, and effective pricing management• Source new customers to ANZ Bank• Perform regular audits & analyze financial data • Record discussions for future reference and cross-sell• Resolve issues/complaints• Customer and Stakeholder satisfaction• Collaborate within the team and contribute to a high-performance culture• Stakeholder management with business partners• Work effectively and collaboratively as part of a unified team• Support engagement and culture in the team• Work effectively and collaboratively with key stakeholders

  • Senior Small Busines

    • Jul 2009 - Nov 2012

    • Support National Managers in developing a sales focused team• Monitor, review, evaluate and provide recommendations for improvement and act as a subject matter expert• Step into the team manager role in their absence and provide support to team managers in day to day operations• Assist with recruitment and help motivate, train and develop staff to achieve optimum performance• Ensure outstanding customer service is delivered through staff training, complaints handling, workshopping complex lending deals, whilst assist in the delivery of targets