Experience

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  AIG Claims, Inc.

  • Parsippany, NJ

  • Business Analyst Consultant

    • Aug 2003 - Nov 2015
    • Parsippany, NJ

    Excelled in system analysis and design, notably leading and contributing to the following initiatives:-Medical Bill Data Capture for WC: Consulted with vendors, users, and developers. Evaluated workflow tracking, reporting, and exception processing. Managed user acceptance and pre/post-production. Performed analysis to automatic claims identification, achieving 90% accuracy. -Universal Provider Database: Defined database specifications and conceptualized a user interface comprising data collection, process updates, and system support system for storing and supplying data about providers. Delivered actionable requirements to automatically identify providers.-Bill Factory: Initiated and drafted project business cases to enable single system claims payment processing. Performed research to develop indexing/process rules for non-medical bill processing. -Automatic Bill Release: Analyst for a rule-based product featuring automatic payment of pharmacy medical bills that pioneered a process based on GPI 4 codes. -Global Correspondence System: Project interface for 12 Legacy Systems and International Casualty Systems. Resolved intricate challenges for thousands of end users, directly helping to create new business requirements based on use case analysis. Tracked project deliverables and results. Designed and led user testing. Skillfully managing scope and synthesizing modifications, compiling user requirements. -Financials: Assessed business processes, generated proposals, and validated changes through user acceptance testing. Managed a national financial hot-line.

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  AT&T/Bell Labs/Telcordia Technologies

  • Piscataway, NJ

  • Principal System Engineer

    • Jun 1983 - Jun 2002
    • Piscataway, NJ

    Advanced multiple, multi-sized initiatives for a major inside plant, control station, and traffic processing including the following:-Equipment Coding System: Designed solutions and proposed modifications for a major component of a worldwide system maintaining Common Language Codes. Coordinated data modeling. Introduced new products, technical concepts, and architectural changes.-Engineering Case Tool: Championed a conceptual design for graphical engineer modeling tools. Spurred the transformation of analysis which resulted in a prototype drawing tool used to draw equipment models. Performed functional analysis, and interviewed expert Engineers to identify selection criteria. Eventually resulted in AI tool to automatically create equipment schema for Bar Coding. -Common Performance/Data Collection: Integrated functionality and the data of Data Collection, Performance, Network Capacity, Traffic Controller, and Service Level Manager. Designed a common Web solutions and graphical reporting capability for thresholds, alarms, notification, and customer information. Innovated web front-end for data collection and reporting workflows. Overhauled data model. Plummeted expenditures by 90% using a new table requirement methodology which was ultimately adopted as a corporate standard before subsequently adopted by other companies.-Flexcom: Analyzed business processes and proposed changes for a system managing switched and leased telephone lines. Defined requirements and designed new application features. Designed and developed a prototype for presentation at the 1st International Bellcore Forum. - NetPilot: Formulated requirements and designed application features. Originated a Visual Basic prototype, an animated view of events traveling the network. Resulted in an industry-wide award for the front end created during user design sessions

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  MERRILL KLIER ASSOCIATES

  • New York, NY

  • President

    • Jun 1982 - Jun 1983
    • New York, NY

    - Marine Midland: Managed all plans, schedules, documentation, analysis, design, training, reporting, and implementation of data conversions. Devised a basic conversion philosophy and process. Led group in the completion of 4 domestic application conversions. -City Bank: Supervised foreign financial analysts and programmers, responsible for coordinating data conversion, documentation, analysis, design, training, reporting and implementation.

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  MORGAN GUARANTY CORPORATION

  • New York, NY

  • Project Leader

    • Jun 1980 - Jun 1982
    • New York, NY

    -Corporate Action Systems: Managed programmers and systems analysts for ten user departments. Conceptualized, recommended, and instituted near real-time systems. Arranged and staffed a new DBA department, selected a database and dictionary, led pilot studies, and implemented initial applications.

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  Swiss National Bank

  • New York, NY

  • Project Manager

    • Jun 1978 - Jun 1980
    • New York, NY

    -System Analysts: Recruited, trained, and managed group responsible for process engineering, IMS Data Base Design, Maintenance of the Corporate Data Dictionary. Originated plans to convert four major accounting systems. -- Authorized final sign-off on all projects.

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  Irving Trust Company

  • New York, NY

  • Manager

    • Jun 1972 - Jun 1978
    • New York, NY

    -Conversion Team: Converted 30+ applications with no losses. Cut conversion completion times by 25% by retooling group and conversion processes. -Accounts Receivable: Managed Data Center. Supervised programming, testing and implementation at user sites.-Retail Loans & General Ledger: Programmed and wrote detailed requirements to program main file maintenance and posting programs.

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  Manufacturers Hanover Trust

  • New York, NY

  • Manual Systems Analyst /Business Analyst

    • Jun 1968 - Jun 1972
    • New York, NY

    - Project Control System: Gathered requirements, designed process and outputs for bank-wide project budgets system.- Work Measurements Analyst/Trainer (Licensed MTM Technician): Performed work analysis in the banking office & branches. Developed MTM based work standards. Designed and instructed analyst classes.