Experience

• 

  Interprefy

  • Switzerland

  • Senior Technician - Remote Support

    • Aug 2019 - Apr 2024
    • Switzerland

    A consultant with Interprefy AG since 5 August 2019, in the role of a Senior Technician, within our Remote Support team. The responsibilities of her role include the following:- Supporting clients and participants over the Interprefy platform and in some cases over 3rdparty platform• Responding t...

• 

  Microsoft

  • Outlook Mobile App Email Support

    • Jan 2015 - Sep 2015

    - Deliver technical support for Outlook Mobile App on iOS and Android platforms.- Address customer inquiries, including installation and troubleshooting of the Outlook Application on their mobile devices, providing clear and effective solutions via email.

• 

  SWS eMarketing

  • Virtual Assistant / Technical Support

    • Apr 2012 - 2015
• 

  Fasthosts

  • Philippines

  • Technical Support Team Lead

    • Jun 2011 - Apr 2013
    • Philippines

    To ensure that all members of the team are working in accordance with the company's standards, providing solutions and making the customer happy.- Manage the team on 24/7 shifting schedule- Making sure 24 hours support is covered.- Provide Technical Support for www.fasthosts.co.uk Customers- ...

• 

  IONOS

  • Technical Support Supervisor

    • Mar 2006 - Apr 2013

    Lead team alignment with company goals, offering technical support to customers in the US and UK through phone and email. Expertly resolve website, server, DNS issues, and configure control panels. Additionally, assist with Microsoft Exchange setups for websites and email systems, including handl...

• 

  Streamline.Net

  • Technical Support Team Lead

    • Mar 2009 - Jun 2011

    - Supervise the team of 24/7 shifting schedule- Provide Billing and Technical Support for Streamline.Net Customers- Take complaints/supervisory Calls.