Experience

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  1st Farm Credit Services

  • Bloomington/Normal, Illinois Area

  • Insurance Specialist

    • Jan 2015 - Present
    • Bloomington/Normal, Illinois Area

    - Perform end user testing new programs- Serve as liaison between agencies and authorized insurance providers- Ensure polices are in compliance with RMA standards and that agencies meet all crop insurance deadlines- Underwrite crop insurance policies by verifying document accuracy, validity and completeness- Review and process applications, claims and policy changes- Serve as policy and processing support for agency partners- Meet with authorized insurance provider representatives to discuss computer system issues and procedural changes

• 

  State Farm Insurance

  • Bloomington/Normal, Illinois Area

  • Auto Underwriting Service Assistant

    • Jan 2012 - Aug 2014
    • Bloomington/Normal, Illinois Area

    - Piloted Call Center Proof of Concept assisting agency partners with quoting, eligibility and servicing private passenger automobile insurance policies - Underwrote automobile insurance applications to assess risk, determine approval status and properly rate policies - Processed policy changes for agencies in 48 states; ensuring correct premiums would be applied from changes including, but not limited to coverage, discounts and driver assignments- Researched and responded to complex billing inquiries resulting from changes in territory, coverage and policy guidelines or regulations- Coached agency team members on policies, procedures, regulations and best practices- Built and maintained good working relationships with assigned agency partners and advised them on limiting the company's exposure to risk- Served on a committee responsible for interpreting specific underwriting practices and definitions in order to add underwriting consistency within the region- Consistently a top producer with an average accuracy of 99% for underwriting applications

• 

  State Farm Bank

  • Greater St. Louis Area

  • Mortgage Loan Closer

    • Jan 2009 - Jan 2012
    • Greater St. Louis Area

    - Reviewed loan files and title commitments to ensure loans were ready to be closed - Coordinated closings with borrowers and title companies in a personal, systematic and organized manner- Prepared closing paperwork and ensured compliance with mortgage regulations- Received, approved and balanced HUD settlement statements- Explained the closing process and closing paperwork to borrowers- Funded loans - Worked with outside lenders on lien agreements, organized the subordination and paperwork- Assisted business analysts with updating systems to provide better efficiencies- Made training materials and trained new employees on funding. closing and subordinations

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  Boone County National Bank

  • Columbia, Missouri Area

  • Customer Service Representative

    • Sep 2007 - Jan 2009
    • Columbia, Missouri Area

    - Provided remarkable customer service over the phone- Quickly and effectively resolved customer challenges, concerns and complaints and defused volatile customer situations calmly and courteously - Assisted customers in maintaining good standing for deposit accounts- Worked directly with book keeping to discover and resolve bank transaction errors - Trained new customer service employees - Applied industry knowledge and professionalism to easily build lasting relationships with customers

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  Dillard's

  • Columbia, Missouri Area

  • Assistant Manager

    • Jan 2007 - Sep 2007
    • Columbia, Missouri Area

    - Responsible for the daily operation of the Women’s department- Supervised, scheduled and trained employees- Coached team members on sales goals and customer service- Responsible for opening and closing the store

• 

  Walgreens

  • Columbia, Missouri Area

  • Assistant Manager

    • Aug 2005 - Jan 2007
    • Columbia, Missouri Area

    - Responsible for the daily operation of the store- Supervised and trained employees- Provided excellent customer service and diffused escalated customer complaints- Worked with vendors, ordered supplies and prepared cash and electronic funds for deposit- Responsible for closing the store