Experience

• 

  The Club, Inc.

  • United States
  • Hospitality
  • 1 - 100 Employee

  • Membership and Communications Manager

    • Sep 2022 - Present

    As Membership Communication Manager, my duties include maintaining relationship with our ever-growing membership, handling new member inquiries and proposal submissions, assisting with member events, assisting with member communications (via email and social media), and overseeing the training/hiring/scheduling of The Club Receptionists.

  • Receptionist Supervisor

    • Jul 2022 - Aug 2022

    * Responsible for hiring and training of all receptionists at The Club * Responsible for making weekly schedule for all department employees * Maintained an organized office environment * Made reservations for members and assisted in other member relations * Answered a high volume of phone calls from our members and guests and assisted/transfered them where necessary

• 

  Fisher Island Club

  • Miami, Florida, United States

  • Spa Administrative Assistant

    • Jul 2021 - May 2022
    • Miami, Florida, United States

    * Reported directly to the Director of Spa and Fitness * Assisted in the implementation of new Spa and Salon booking software, Book4Time * Created monthly/bi-monthly Spa email blast * Served as liaison between Director of Spa and Fitness and Vendors during Spa events * Assisted with planning and marketing of Spa events * Responsible for handling purchase orders, invoices, and vendor communications * Responsible for weekly ordering of Spa/Salon operational necessities, such as office supplies or member retail supplies * Handled member complaints and found resolutions if management was not present

• 

  The Club, Inc.

  • Marketing and Member Relations Coordinator

    • Nov 2018 - Jul 2021

    * Responsible for creating bi-weekly club emails for member event marketing, quarterly newsletter, web- calendar events, flyers, etc. * Designed Club menus for multiple restaurants / events * Managed @theclubbham Instagram and Facebook page * Booked entertainment (interim) for multiple internal venues * Responsible for new member recruitment and member retention * Assisted with new member proposals (applications) and process information for monthly board membership meeting * Assisted in monthly input of members in Jonas software and member resignations * Assisted members with website login issues and payment portal on website * Prepared material and assisted in organization of monthly board report

• 

  Sloss Furnaces National Historic Landmark

  • Birmingham, Alabama Area

  • Intern

    • May 2017 - Nov 2018
    • Birmingham, Alabama Area

    Managed Facebook and Instagram account to strengthen community engagement and outreach. I also worked the front desk on some weekends to greet site visitors and worked some events/tours to capture social media content.

• 

  Luckie & Company

  • Birmingham, Alabama

  • Engagement Coordinator

    • May 2018 - Sep 2018
    • Birmingham, Alabama

• 

  Alexander Shunnarah Personal Injury Attorneys, P.C.

  • Birmingham, Alabama, United States

  • Intake Specialist

    • Dec 2017 - Apr 2018
    • Birmingham, Alabama, United States

    Intake specialist in the Mass Tort department. I received a high volume of calls a day and transposed them into a file for internal review. I also handled paperwork via DocuSign and assisted in transfering calls to the appropriate team/attorney.

• 

  Diamonds Direct

  • United States
  • Retail Luxury Goods and Jewelry
  • 500 - 600 Employee

  • Repair Specialist

    • Sep 2017 - Nov 2017

    Greeted customers with a warm and welcoming demeanor, handled jewlery to be repaired and transposed repair details in our system, communicated messages or repair questions with the Diamond Experts (sales team) and Jewelers, communicated repair time with customers and various vendors, maintained an organized repair system and work space.

  • Front Desk Receptionist

    • Jun 2017 - Sep 2017

    Greeted customers with a warm and welcoming demeanor, answered phone calls, communicated messages or appointment requests with the Diamond Experts (sales team), transposed appraisals, maintained a neat and organized office environment and work space.

• 

  Resonance Show Choir

  • The University of Alabama

  • Social Chair

    • Aug 2016 - May 2017
    • The University of Alabama

    Managed social media, create graphics for Fall and Spring show, and planned social events for current members and prospective members.

• 

  Firebirds Wood Fired Grill

  • Hostess and Guest Assistant

    • May 2014 - May 2017

    Maintained good relations with guests as they entered and left the establishment

• 

  Patterson Veterinary Supply

  • Intern Assistant

    • May 2016 - Jul 2016

    Filed paper work, took notes during meetings for supervisor, completed excel sheets, assisted in completing expense reports, transferred meeting notes to sharable file for employees.