Experience

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  Paytech Limited

  • Kenya
  • Internet Publishing
  • 100 - 200 Employee

  • Operations Supervisor

    • Feb 2018 - Present

    Oversee daily operations and ensure they are carried out in time as per the set schedule.Brief site team members on their tasks and ensure that all tasks are carried out to the set standards.Management and custody of all site fixed assets, cash, stock items and consumables and reportingon the same.Handle customer related issues/compliments/feedback or requests and escalate when necessarywithin the set timelines.Scheduling work hours and shifts for staff and ensure that the same is followed.Checking reports accuracy and completeness before submission.Issuing of tenant cards and invoicing them at their disposal.Monthly reports compilation and forwarding to the respective recipients.Handling site related issues before escalating to the operations manager.Ensure proper shift handover between incoming and outgoing staff.

  • Operations Assistant

    • Oct 2016 - Feb 2018

    Managing the Company’s digital platforms through regular updating of content in Excel and mails,and real-time interaction with the customers.Preparing detailed accounts reports, count cash, fill deposit slips and bank based on day sales.Preparing, generating and submitting daily timely and accurate reports to the company’s platform.Managing call center and provide excellent customer service.Receiving, recording and attending to all customer complaints, and make necessary follow ups toensure resolution to the customer’s satisfaction.

• 

  Indepepent Electical and Boundaries Commission

  • Bungoma County, Kenya

  • Voter Registration Clerk

    • Oct 2021 - Oct 2021
    • Bungoma County, Kenya

    Publicize voter registration activities and BVR KIT Movement Schedule.Open and Close the Registration Centre at the designated time.Facilitate the registration of voters.Collate and submit registration data to the VRA on weekly basis.Report the progress and challenges of the voter registration process to the VRA.Ensure security of the voter registration materials.Perform any other duty as may be assigned by the Registration.Verified Registered Details of registered voters.Transferred of voters to their polling station of choice from their last registered in stations.

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  COFFEA ARABICA

  • Nairobi County, Kenya

  • Restaurant Manager

    • Oct 2015 - Sep 2016
    • Nairobi County, Kenya

    Oversee the cafe's daily operations as part of the overall coffee shop supervisor duties andresponsibilities.Train new workers on how to make the range of coffee drinks.Show employees how to properly start, use and clean the coffee-making equipment.Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and otheringredients).Maintain updated records of daily, weekly and monthly revenues and expenses.Add new menu items based on seasonality and customers’ preferences.

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  Desmond Tutu Conference Center

  • Nairobi County, Kenya

  • Buffet Waitress

    • Jan 2014 - Dec 2014
    • Nairobi County, Kenya

    Provide excellent customer services.Always strive towards best customer satisfaction.Greet customers and present menus.Make suggestions based on their preferences.Arrange table settings and take and serve food/drinks orders.Check products for quality.Deliver checks and collect payments.Cooperate and communicate with all serving and kitchen staff.Adhere to all relevant health department rules/regulations and all customer service guidelines.

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  Lion Royal

  • Nairobi County, Kenya

  • Store Cashier

    • Aug 2011 - Oct 2012
    • Nairobi County, Kenya

    Manage transactions with customers using cash registers.Scan goods and ensure pricing is accurate and Cross-sell products and introduce new ones.Collect payments whether in cash or credit.Issue receipts, refunds, change or tickets.