See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Melvin Mark Wahl profile image

Melvin Mark Wahl

IT Managed Services Analyst at Manitoba Public Insurance
Intro Book
Melvin Mark Wahl, a seasoned IT professional with 14+ years of experience in technical writing, project coordination, and IT service management, holds a Diploma in Technical Communications from Red River College, Manitoba, Canada.
  • Claim this Profile
Location
Winnipeg, Manitoba, Canada, CA
Skills
  • Software Documentation
  • Technical Writing
  • Dreamweaver
  • Adobe Acrobat
  • Sharepoint
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Melvin Mark Wahl is a seasoned IT professional with extensive experience in technical communication and project management. He holds a Diploma in Technical Communications from Red River College and has worked with various organizations, including Manitoba Public Insurance and EISI, where he developed and maintained technical documentation, created online help systems, and designed corporate websites. With a strong educational background in technical communication and instrumentation technology, Melvin has honed his skills in software documentation, web design, and multimedia authoring. He is proficient in various software tools, including Dreamweaver, Adobe Acrobat, and SharePoint. Throughout his career, Melvin has demonstrated his ability to work effectively in team environments, collaborate with stakeholders, and deliver high-quality results. His experience spans over 14 years, with a strong foundation in IT service management and process governance.

Credentials

  • Controlling Cost with Azure Management and Billing
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Introduction to FinOps
    FinOps Foundation
    Apr, 2024
    - Apr, 2026
  • Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
    Skillsoft
    Dec, 2023
    - Apr, 2026
  • Cloud Computing Fundamentals: Introduction
    Skillsoft
    Dec, 2023
    - Apr, 2026
  • Cloud Computing Fundamentals: Migrating to the Cloud
    Skillsoft
    Dec, 2023
    - Apr, 2026
  • Cloud Computing Fundamentals: Storing & Managing Cloud Data
    Skillsoft
    Dec, 2023
    - Apr, 2026
  • Cloud Service Models & Benefits and Issues
    Skillsoft
    Dec, 2023
    - Apr, 2026
  • Microsoft Azure Fundamentals: Azure Cloud Computing
    Skillsoft
    Dec, 2023
    - Apr, 2026
  • Certified SAFe® 5 Product Owner/Product Manager
    Scaled Agile, Inc.
    Apr, 2021
    - Apr, 2026
  • SharePoint 2013 for Site Champions and Power Users
    LinkedIn
    Jan, 2019
    - Apr, 2026
  • SharePoint Designer 2013: Creating Data-Driven Sites
    LinkedIn
    Jan, 2019
    - Apr, 2026
  • Managing Documents with SharePoint 2013
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • SharePoint 2013 Essential Training
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • SharePoint Designer 2013: Branding SharePoint Sites
    LinkedIn
    Dec, 2018
    - Apr, 2026
  • Being an Effective Team Member
    LinkedIn
    Oct, 2018
    - Apr, 2026
  • VMware vSphere Fundamentals
    Lynda.com
    Aug, 2016
    - Apr, 2026
  • Virtualization Essential Training
    Lynda.com
    May, 2016
    - Apr, 2026
  • FinOps Certified Practitioner
    FinOps Foundation
    May, 2024
    - Apr, 2026

Experience

  • Manitoba Public Insurance
    • Canada
    • Insurance
    • 700 & Above Employee
    • IT Managed Services Analyst
      • Dec 2023 - Present

      Responsible for the advanced support of the managed services environment and performs duties as a project lead/resource for assigned projects. Serves a key supporting role in complex IT change and demand management and has a thorough understanding of both the functional and technical aspects of multiple processes. Translates business requirements into detailed service requirements following the managed services life-cycle.Participates in activities related to complex changes required to support business objectives, including drafting and/or reviewing Request for Service documents and contract change order/amendment proposals.Collaborates with internal stakeholders and external vendors in key Information Technology Infrastructure Library (ITIL) and managed services processes, such as change, event, incident, problem, and issue, to ensure processes and interface points are working effectively.Evaluates and recommends solutions to complex IT change requests.Reviews service reports to ensure operational capacities are within plans and that assets align with services.Analyzes complex change and/or complex service requests to ensure that they are complete and will deliver the anticipated business/technical function and value.Develops new services or catalog service items in collaboration with business teams and external vendors.Participates in contractual milestones activities, ensuring that MPI meets its responsibilities, and works collaboratively with provider teams on external vendor responsibilities.Develops and maintains strong working understanding of applicable contract details including terms and conditions, services, and the practical implications.Delivers service improvement recommendations as part of annual and ad hoc evaluation cycles.Analyzes changing business objectives to ensure that managed services continue to deliver the right benefits and outcomes.Performs as a project lead/resource for projects.

    • Process Governance Coordinator
      • Jan 2022 - Dec 2023

    • Project Coordinator - Technical Stream - NOVA Transformation Program
      • Feb 2021 - Nov 2022

    • Sr. Vendor Management Analyst
      • Aug 2020 - Feb 2021

    • IT Managed Services Analyst
      • May 2016 - Aug 2020

      Responsible for the advanced support of the managed services environment and performs duties as a project lead/resource for assigned projects. Serves a key supporting role in complex IT change and demand management and has a thorough understanding of both the functional and technical aspects of multiple processes. Translates business requirements into detailed service requirements following the managed services life-cycle.Participates in activities related to complex changes required to support business objectives, including drafting and/or reviewing Request for Service documents and contract change order/amendment proposals.Collaborates with internal stakeholders and external vendors in key Information Technology Infrastructure Library (ITIL) and managed services processes, such as change, event, incident, problem, and issue, to ensure processes and interface points are working effectively.Evaluates and recommends solutions to complex IT change requests.Reviews service reports to ensure operational capacities are within plans and that assets align with services.Analyzes complex change and/or complex service requests to ensure that they are complete and will deliver the anticipated business/technical function and value.Develops new services or catalog service items in collaboration with business teams and external vendors.Participates in contractual milestones activities, ensuring that MPI meets its responsibilities, and works collaboratively with provider teams on external vendor responsibilities.Develops and maintains strong working understanding of applicable contract details including terms and conditions, services, and the practical implications.Delivers service improvement recommendations as part of annual and ad hoc evaluation cycles.Analyzes changing business objectives to ensure that managed services continue to deliver the right benefits and outcomes.Performs as a project lead/resource for projects.

    • Technical Communications Officer
      • Apr 2015 - May 2016

      Reporting to the KM Portfolio Manager, the Technical Communication Officer 1 is responsible for the creation of written and online business information and technical communications to Manitoba Public Insurance frontline staff, and external business partners. This position is accountable for the timeliness, accuracy and overall effectiveness of the delivery of business information and technical communications related to Manitoba Public Insurance products and services.Responsible for developing, delivering and maintaining internal and external technical communications programs/plans through website technology and in coordination with Corporate Communications and Human Resources & Staff Development.Ensured information accuracy through research, content owner involvement and approval in accordance with Knowledge Management practices.Participated in the development and maintenance of online writing and editing guidelines for structured content and minimalist writing according to the department’s technical online writing standards and industry best practices for online communication. Conducted knowledge audits and needs assessments to identify appropriate documentation to support specific stakeholder needs.Evaluated existing supporting material and user requirements by performing needs analysis, evaluating current documentation, identifying delivery options and assists with the development of new processes and documentation.Worked closely with the Website Governance and Architecture team to develop visual communication materials.Worked with Information Services Manager to develop Word to HTML conversion tool for desktop conversion as well as conversion through SharePoint.Published content to corporate Intranet via Microsoft Content Management System (CMS) and SharePoint 2007 and 2010.

    • Electronic Media Publisher
      • Apr 2012 - Apr 2015

      Under the direction of the Web and Multimedia Manager, is responsible for performing specialized tasks requiring expertise in desk top publishing, web-site design and maintenance, developing multi-media presentations. • Designed and maintained Divisional and Corporate web-sites.• Created and edited graphics for print and web • Designed page lay-outs or specific element layouts• Updated and maintained technical publication style guides and library file folders• Responsible for the on-going maintenance of on-line libraries

    • Technical Communications Officer
      • Oct 2009 - Apr 2012

      Reporting to the KM Portfolio Manager, the Technical Communication Officer 1 is responsible for the creation of written and online business information and technical communications to Manitoba Public Insurance frontline staff, and external business partners. This position is accountable for the timeliness, accuracy and overall effectiveness of the delivery of business information and technical communications related to Manitoba Public Insurance products and services.Responsible for developing, delivering and maintaining internal and external technical communications programs/plans through website technology and in coordination with Corporate Communications and Human Resources & Staff Development.Ensured information accuracy through research, content owner involvement and approval in accordance with Knowledge Management practices.Participated in the development and maintenance of online writing and editing guidelines for structured content and minimalist writing according to the department’s technical online writing standards and industry best practices for online communication. • Conducted knowledge audits and needs assessments to identify appropriate documentation to support specific stakeholder needs.Evaluated existing supporting material and user requirements by performing needs analysis, evaluating current documentation, identifying delivery options and assists with the development of new processes and documentation.Worked closely with the Website Governance and Architecture team to develop visual communication materials.Worked with Information Services Manager to develop Word to HTML conversion tool for desktop conversion as well as conversion through SharePoint.Published content to corporate Intranet via Microsoft Content Management System (CMS) and SharePoint 2007 and 2010.

  • EISI
    • Technical Communicator
      • 2003 - 2009

      Create customized On-line help for XML applicationsCreate printed Self Study Guides and Participant guides for trainingCreate and monitor automated help generationTrack incoming work and distribute it to other writersGenerate reports on project status for department managerI am a technical communicator creating supporting documentation (guides, webhelp, winhelp) for our software as well as training guides. I am also very involved in the process for automated compiling and generation of our help systems from single source files into a customized product for different clients and applications.

  • Enginia Research
    • Technical Communicator/Web developer
      • 1999 - 2002

      Produced all Technical Manuals and Publications; Text, Graphics, Styles, Proofing and CorrectionsWrote and generated On-line Help for softwareDeveloped Interactive Tutorials and electronic documentsCreated interactive CD's and On-line presentationsDesigned and Maintained Corporate Web; Produced Advertising Copy and Layout and DesignI was responsible for all of our technical documentation (manuals and articles); most of our graphical needs, produced our e-news, developed our On-Line Help systems, and produced our Website. I completed our new corporate website and then turned my attention to Multimedia CD Authoring for Sales and Marketing.

  • Winnipeg Photo
    • Technican
      • 1980 - 1990

Education

  • 2005 - 2012
    Red River College
    Diploma, Technical Communications
  • 2002 - 2003
    CDI College
    Diploma, Programmer Analyst/Internet Solutions Developer
  • 1979 - 1982
    Red River College
    Technical Communications, Instrumentation Technology Diploma
  • 1973 - 1978
    Sisler High School
  • 2012 -
    Red River College
    Web Development Certificate Program

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles