Bio
Experience
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Self-employed Computer Diagnostics & Repair
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Maryland, U.S.
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Owner
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Nov 1998 - Present
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Maryland, U.S.
Troubleshoot, repair, build computer and networking systems, customer education.
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Sutherland Global Services / Cox Commuications
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Baltimore, MD
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Tier I / Tier II Technical Spport
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Sep 2012 - May 2013
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Baltimore, MD
(Remote Position) - Troubleshoot and solved customer internet, telephone and video problems by phone; sales attemps to increase corporate revenue; customer service.
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HSM Electronic Protection Services / Sonitrol Security
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Baltimore, MD
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Assistant Supervisor/Technical Support
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Jul 1999 - Jan 2010
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Baltimore, MD
customer service; maintained accurate database; issued and deleted security codes; generated reports; resolved complaints; programmed alarm and access control systems; communicated through email, phone and fax; supervised a team of 14 operators and techicians
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ADT
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Baltimore, MD
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Lead Operator/ Technical Support/ Customer Service
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Apr 1988 - Aug 1998
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Baltimore, MD
Emergency dispatch; customer interaction; database maintenance and correlation; alarm code and access programming; generate/ analyze reports; multi-line telephone network;
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Education
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1976 - 1979Lake Clifton H.S.
Graduate, General Studies
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