Experience

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  Challenge-trg Recruitment

  • Swindon, England, United Kingdom

  • Shift Supervisor

    • Nov 2019 - Present
    • Swindon, England, United Kingdom

    Shift management, rota set up, timecard verification, payroll queries, administration task, day 1 training, processing termination and other miscellaneous task

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  Staffing Match

  • United Kingdom
  • Staffing and Recruiting
  • 100 - 200 Employee

  • Sr. Compliance Officer

    • Sep 2017 - Nov 2019

    To ensure drivers compliance is chased and ready to work Speak to all third-party clients are up to date with current temporary worker information. Conduct Regular audits of Temporary Worker personnel files to ensure all training, DBS checks and training is up to date. Work as part of a team to ensure a seamless experience for candidates. Proactively ensure that candidates maintain the ongoing compliance of their filesMy day to day would be to check full 5-year checkable history, Level D Training, CRC Criminal record checks, Licence checks, Up to date Drivers personal details, Make sure packs are complete and maintained on the databases

  • Compliance Manager food division

    • Jan 2019 - Oct 2019

    Auditing applications, apply for References and Criminal checks

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  FLEETCOR

  • Swindon, United Kingdom

  • Customer Service Advisor

    • May 2017 - Sep 2017
    • Swindon, United Kingdom

    Customer account management and issue resolution for fuel cards via calls, email and administrative task, migration from old card types to new card type.

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  REED

  • Swindon, United Kingdom

  • Customer Service Representative

    • Mar 2016 - May 2017
    • Swindon, United Kingdom

    I worked as a Contact centre management temp worker for Reed recruitment and was placed at Fleetcore and was a part of the all-star fuel car and The fuel card company project managing voice, email and back office work.

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  Wipro BPS

  • Training Manager

    • Jan 2015 - Dec 2015

    I am responsible for the training team for a leading health insurance company in the US. The process provides services in 3 forms, voice, non voice, and chat. I am responsible for 3 locations in India. Apart from the day to day logistics, training management, I also overlook new business opportunities.

  • Sr. Group leader

    • Apr 2014 - Dec 2014

    USA based health insurance voice project. 100+FTE’S, client management, operations management, employees engagement,managing and meeting client deliverables, reviews, meeting, day to day activities, Attrition retention, etc.

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  Wipro BPO

  • Airoli

  • Sr. Group Leader

    • Jan 2012 - Sep 2013
    • Airoli

    Project EnU-Travelled to NZ for knowledge acquisition and knowledge transfer, Successfully transitioned 3 queues to Pune, Created action plans and ensured delivery for the complex processes, Certified for 1 Lean project by Wipro BPO, Streamlined MIS reports (Related to Login reports, Outliers), Created trackers for audit purposes, Build Client and Wipro relations for successful process transitions, Audited and maintained the daily operations, Responsible for Service delivery of 3 queues, 2 TL and 23 FTE’s, conduct Reviews, ESAT issues, Attrition meets.Project ThD- Management of 31 FTE with 2 Supervisors reporting and day to day B2B operations, Ensuring timeliness and accuracy is met for the account for the set critical KPI’s around timeliness and accuracy. Project US based health insurance project. Management of operation and partially training, meeting KPI’S, 100+ FTE’S, 8 supervisors reporting, client management, delivery of day to day activities and deliverables.

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  Wipro BPO

  • Mumbai Area, India, Philippines (Cebu/Manila)

  • Group Leader/Assistant Manager

    • Jul 2007 - Jun 2011
    • Mumbai Area, India, Philippines (Cebu/Manila)

    Day to day operations (Floor support, CMS monitoring, Agent Performance, Utilization of the employees, Conducting Briefings, Audit for the process, Resolving agents and Team leaders queries, Break handling and adherence., Quality monitoring and feedback, Motivating the employees, Management Meets, Team bonding exercise, Ensuring the smooth flow of the process, Analyzed QA performance ).

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  Serco

  • Team Leader

    • Jan 2003 - May 2007

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  Efunds International

  • Team Member

    • Jan 2001 - Nov 2002