Experience

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  Planteria Group

  • United Kingdom
  • Facilities Services
  • 1 - 100 Employee

  • Quality Manager

    • Jan 2024 - Present

  • Process Manager

    • Jul 2022 - Jan 2024

  • Service Administrator

    • Jan 2015 - Jul 2022

  • Tele-Marketing Coordinator

    • Oct 2013 - Jan 2015

    I've am working for Planteria Group as a Tele-Marketing Co-ordinator. The company provides Corporate Plants, Fresh Flowers and Art Work for offices, hotels etc mainly within the London area. The plants and flowers are just amazing, having sat and watched the florists at work during my first week with the business I'm so impressed with the standard of their work.

• 

  MJW VA Services

  • Dunmow, Essex

  • Owner

    • Feb 2012 - Dec 2013
    • Dunmow, Essex

    • Does your business need a helping hand? • Are there not enough hours in the day to deal with mundane administration tasks?• Want to focus your time on the more important tasks within your business? MJW Virtual Assistant Services is here to provide that professional helping hand, to take away those time consuming tasks from you, whether on a regular or ad-hoc basis.In this current financial climate, businesses are now finding that they no longer require full time secretaries. With all this modern technology, it is highly beneficial to outsource the administration / secretarial services thus dramatically reducing business overheads.Benefits of a Virtual Assistant: • Only pay for the services you require • No equipment or office overheads to pay • No staff costs e.g. holiday / sick pay, PAYE, tax or National Insurance • No training or recruitment costs • Someone working to your specific needs • Someone available as and when you require them Being virtual, I work remotely, enabling you to maintain your privacy and with no necessity for you to provide any equipment. When you hire a Virtual Assistant you get all the benefits of outsourcing - no employer liabilities, tax or benefit issues, just a loyal worker who will do the job efficiently and professionally.Whether you are a large or small business, you always need that helping hand.

• 

  Diageo plc

  • United Kingdom
  • Beverage Manufacturing
  • 700 & Above Employee

  • Keep Learning Technology & Process Manager

    • Dec 2008 - Feb 2012

    * Continuous project management of various streams of work, including tools mentioned below.* Finance Capability Assessment Tool (CAT) – Working with vendor to setup tool, management and oversight including developments, translation into 7 languages, long term solution and supplier management.* Go to person for for advice on the CAT tool and Keep Learning ways of working.* Diageo Academy Skill Assessment Tool – currently leading the work with external vendor (WBT), Diageo Academy and other functions to build a skills assessment and development planning tool within Diageo Academy that everyone, no matter what function they reside in, can use.* CFO Excellence Programme - Orchestrating Adobe Connect webinars with Finance Exec leaders as facilitators and FD community as participants.* Adobe Connect Tool – working with vendor to setup Keep Learning Adobe Connect site, assisting in the training of orchestrators of this tool and being Administrator of the site. Working with Vendor to utilize an unused Diageo Connect site and keeping this open for other teams within and external to Finance – saving Diageo money and allowing them to obtain minimal licenses with no site creation fees.* Development Process Owner – producing a methodology for KL team to work through when building new learning solutions (incl. efficiencies & measurement). Holding the team to account continuously in line with the methodology.* Technology Strategy Owner – building the team technology strategy, sourcing relevant vendors and managing Clearly Finance portal, delivery channels and measurement tools.* Learning solution catalogue management.* Responsible for Technology +£100K budget - including tracking costs, vendor management, PO's, reconciliations, accruals etc. Oversee Technology Analyst budget responsibilities.* Relationship manager for tax department involving instilling a learning culture, monthly call-overs and ad hoc assistance, advice, preparing presentation slides etc.

  • RCTS Manager

    • May 2004 - Dec 2008

    • RCTS Mgmt/Ownership - Data mgmt & query resolution & providing ongoing support through business partnering both internally and externally. Managing conflicting priorities, people's expectations & holding people to account. Liaising with people worldwide, demonstrating integrity & having first hand experience of cultural diversity & the impact it has on the business.• External Business Partnering - Managing Deloitte and IOKO on RCTS and Reporting Services developments % improvements, timely response of developments, UAT testing, processing onto live/production system, & ensuring developments are kept within budget (circa £100k).• Internal Business Partnering - Relationship Manager to Gleneagles and Corporate Functions. Regular calls/meetings, developing behaviours & capabilities to ensure completion of CARM, achieving this through the right level of support & challenge.• Communication - Providing key communications, appropriately & timely to ensure smooth execution of CARM process.• Team Support - Supporting Global CARM Team to enable completion of tasks. Working closely with the Relationship Manager for Global Supply & providing assistance with reporting to various Committees.• Training Programme - Development & delivery of training programme including creation of training area within RCTS, providing documentation for IS specific training & leading sessions as required.• Feedback - Using a bespoke tool, gathering and presenting feedback on the CARM process/results. • Software Solutions - Strategic delivery & project management - providing insight & pro-actively finding software solution. Taking initial discussion with 3rd party vendors & various internal IS partners through to installation, testing & final rollout to business.• Process Documentation - Documenting current ways of working, processes, software & relationships.RCTS - bespoke application supporting Sarbanes Oxley S404 Compliance) (CARM - Control Assurance & Risk Management)

  • Database Administrator / IS Co-ordinator - GAR

    • May 1998 - May 2004

    • GAR IS Specialist - Providing GAR (Global Audit & Risk) with IS knowledge and expertise in Lotus Notes and being their general IS go to person.• Manager to one direct report for a period of approximately 2 years; managing workload and general Line Manager responsibilities.

  • Helpdesk Analyst, IT Services Department (Henrietta Place)

    • Jan 1998 - May 1998

     First point of contact for all users in both head office sites of Diageo (Henrietta Place) and UDV (Kingsley House) – firstly attempting to clear call whilst user is on the phone, alternatively making a desk visit. Dealing with queries/problems arising during migration from ccMail to Lotus Notes Email.

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  Guinness plc

  • Support Analyst, IT Services Department (Portman Square)

    • May 1997 - Jan 1998

     First point of contact for all users (approximately 152 at head office site). Supporting of Lotus Smartsuite, Windows 3.1 and 95, Microsoft Office, PC and Printer hardware. Secondary role is to act as in-house trainer to formally/informally increase users knowledge of software. Engaging a user survey of the building, creating survey document, delivery, collation and producing a summary of replies. Moving users from DaVinci to Lotus Notes email, including implementation of ID’s and set-up of Lotus Notes onto individual’s systems. Dealing with general day-to-day email queries, training the users in the use of the new email. The production of two booklets giving the users a step-by-step guide to using the new system.

  • Secretary to Group Financial Controller and Financial Controller - Central

    • Dec 1994 - May 1997

     Copy and audio typing, answering calls and taking messages, filing, arranging foreign travel and general secretarial duties. In December 1996, responsibility for working for Head Office Accounts Department (5 accountants) dealing with Executive expenses report, statutory accounts, budget books for company and its subsidiaries.

• 

  Haslers

  • PA to Tax Partner and Audit Partner

    • Jun 1987 - Dec 1994

     Telephone calls, audio and copy typing, general secretarial duties. Dealing with company mail merges, daily office diary. Typing and designing the layout of seminar booklets and overhead projector slides – handed to clients, solicitors, banks etc. Supervisor to YTS who helped in general everyday duties. Between the two of us we looked after department consisting of 10 people.