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Mel Larson
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- Photography
- Film
- Graphic Design
- Video Production
- Film Production
- Show all
Bio
Experience
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Australia
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Education Administration Programs
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400 - 500 Employee
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Customer Experience Coordinator - Workforce Australia Team
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Jun 2022 - Present
- Workforce Australia Department contracted Employment Services Provider - Excellent communication skills, both verbal and written, with the ability to interact professionally with guests from diverse backgrounds.- Providing high level of customer service by phone, email, teams and in person- Accurately recording detailed notes, activities, and requests into customers files - Scheduling activities with third parties such as First aid, forklift, traffic control courses- Assisting customers in meeting their mutual obligation requirements- Daily Scheduling of appointments, mentoring and training workshops for 2 sites.- Meeting key performance indicators on a personal and site level- Creating purchases orders and processing purchases on behalf of customers- Assisting other sites with Customer Phone Support, and Scheduling- Attended regular training seminars to keep skills and knowledge base current.- Providing ad hoc admin support to colleagues
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Temp Data Entry - Small Projects Team
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Apr 2022 - Jun 2022
- Temporary Data Entry supporting various departments while waiting for new Department to be launched- Achieved exceptional accuracy and attention to detail in data entry tasks- Utilized software and tools efficiently for effective task completion- Collaborated with team members to ensure timely project completion- Maintained strict confidentiality when handling sensitive information
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Service Delivery Officer - BAC Wage Subsidy Team
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May 2021 - Apr 2022
- Service Delivery Officer on the Boosting Apprenticeships Commencements (BAC) Team- Experience with Job Ready, TYIMS and WAAMS platforms- Assessment of BAC wage subsidy claims in accordance with governmental guidelines - Providing support to employers through multiple inboxes including Claims and BAC Registrations for both QLD and WA states.- Assessing client eligibility for BAC Wage Subsidy Incentive- Ensuring essential documents meet government compliance requirements such as wage evidence, training plans, eligibility calculators and training contracts.
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Australian Anti Ice Campaign
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Gold Coast, Queensland, Australia
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HOD / ICT Support Technician
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Jan 2021 - Oct 2021
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Gold Coast, Queensland, Australia
- Worked as an ICT Support Technician and Temporary Head of Department at AAIC Southport.- Manage maintenance and upgrades for 20 computer systems- Provided technical support and troubleshooting for computer systems, software, and networks.- Assisted in the installation and maintenance of hardware and software components.- Collaborated with team members to resolve IT issues efficiently and effectively.- Developed strong problem-solving skills and attention to detail in a fast-paced environment.- Created IT Policies and procedures as well as learning guides and service logs- Initiated IT ticketing system to log, track and assign IT issues to available IT staff
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Aquaduck Safaris
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Gold Coast, Queensland, Australia
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Tour Guide / Front Office Supervisor
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Jun 2019 - Mar 2020
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Gold Coast, Queensland, Australia
- Front Office Supervisor / Tour Guide with experience in managing front desk operations and leading guided tours.- Demonstrated ability to handle guest inquiries, resolve issues, and ensure customer satisfaction.- Proficient in maintaining accurate records, handling cash transactions, and managing reservations.- Skilled in providing informative and engaging tours to guests while ensuring their safety and enjoyment.- Excellent communication skills, both verbal and written, with the ability to interact professionally with guests from diverse backgrounds.
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Holoverse Official
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Southport, Queensland, Australia
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Team Leader - Christmas temp
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Nov 2018 - Jan 2019
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Southport, Queensland, Australia
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Nerang Parklands
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Gold Coast, Queensland, Australia
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Land Conservation and Land Management Traineeship
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Jun 2018 - Nov 2018
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Gold Coast, Queensland, Australia
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Education
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2020 - 2022University of Southern Queensland
Information Technology Management, 6.5 GPA -
2020 - 2020
TAFE Queensland Brisbane
Agriculture/ Horticulture Skill Set, - Completed -
2018 - 2018
Traxion Training Partnered with Busy at Work
Certificate, Conservation and Land Management -
2016 - 2016
TAFE Queensland Gold Coast RTO: 0083
Information, Digital Media and Technology -
2015 - 2016
Shaw Academy
Foundation Diploma, Digital Marketing -
2015 - 2015
Careers Australia
Certificate 3, Business Administration and Management, General -
2015 - 2015
Shaw Academy
Foudation Diploma, Social Media Marketing -
2012 - 2014
Southern Institute of Technology
Bachelor Digital Media, Film -
2011 - 2013
Southern Institute of Technology
Diploma, Digital Photography -
2011 - 2011
Southern Institute of Technology
Diploma, Digital Film -
2010 - 2011
Grenadi School of Design
Certificate 2, Graphic Arts & Print Design -
2003 - 2003
Women at Work Association of Australia Partnered with Logan City Council
Traineeship, Event Coordination & Marketing -
2002 - 2003
MT Gravatt Training Centre
Certificate, Web Design -
2002 - 2002
Women At Work Association of Australia
Certificates, Microsoft Office & Financial Services
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Industry Focus. “Education Administration Programs”
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