Experience

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  Melitta Professional Australia

  • Sídney, Nueva Gales del Sur, Australia

  • Customer Service Specialist

    • Oct 2023 - Apr 2024
    • Sídney, Nueva Gales del Sur, Australia

    Developed and implemented a new email categorization system, resulting in a 20% increase in response time to customer inquiries.Utilized active listening skills during customer calls to successfully cross-sell products, leading to a 15% increase in overall sales revenue.Revamped company organizational methods by introducing a digital filing system, reducing retrieval time for important documents by 30%.

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  Sweet James LLP

  • Los Ángeles, California, Estados Unidos

  • Lead Case Manager

    • Apr 2023 - Sep 2023
    • Los Ángeles, California, Estados Unidos

    Oversee the management and coordination of accident cases from the initial intake to the resolution or trial.

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  Diaz Law

  • Miami, Florida, Estados Unidos

  • Senior Case Manager

    • Nov 2022 - Feb 2023
    • Miami, Florida, Estados Unidos

    Streamlined the management of personal injury cases by implementing a new task tracking system, resulting in a 20% increase in case resolution efficiency.Coordinated cross-functional teams to work collaboratively on personal injury cases, leading to a 15% decrease in the average time spent per case.Implemented regular communication protocols among legal teams and stakeholders involved in personal injury litigation, resulting in a 30% reduction in miscommunications and delays.

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  Kiwibot

  • Estados Unidos

  • Operations Coordinator

    • Sep 2022 - Dec 2022
    • Estados Unidos

    Run initial adoption marketing and growth campaigns, continually innovate on launch playbooks to help scale our operations.

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  Las Oficinas Legales de James Scott Farrin

  • Colombia

  • Claims opener

    • Feb 2022 - Sep 2022
    • Colombia

    Support to lawyers with the opening of claims for the quantification of damages in terms of compensation, investigation of cases, letter of representations, among others.

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  Cuadro Legal

  • Colombia

  • Auxiliar de abogacía

    • Apr 2019 - Feb 2020
    • Colombia

    Redacción de derechos de petición, acción de tutela, acta de asamblea de accionistas, constitución de sociedades comerciales, estatutos comerciales, entre otros.