Experience

• 

  Loki

  • Malaysia
  • Advertising Services
  • 1 - 100 Employee

  • People & Culture Manager

    • Oct 2022 - Present

• 

  Webqlo

  • Malaysia
  • Technology, Information and Internet
  • 1 - 100 Employee

  • People and Culture Manager

    • Aug 2021 - Sep 2022

    - Improved the talent acquisition process with automation to save precious time (from sourcing, interviewing, reference checking and hiring). - Developed sustainable processes relating to employee experience to attract and retain talents. - Reviewed and updated company policies and procedures, as and when necessary. - Organised town hall meetings and team building activities in effort to impart company culture and values. - Proposed new employee benefits and relevant training sessions for employee development.

• 

  Integricity Group

  • Malaysia
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Client Success Manager

    • Jan 2021 - Aug 2021

    - Presented value-added services to clients during quarterly visits. - Established strong client relationships. - Ensured clients’ concerns and requirements have been addressed. - Supported sales and business development to discover opportunities for upsell and cross-sell. - Updated on upcoming events and encourage participation in training sessions. - Informed clients of any technology updates. - Conducted client satisfaction survey to measure success.

  • Senior Marketing Executive

    • Jul 2019 - Aug 2021

    - Reported on Marketing activities and results to the Management Committee every month. - Worked closely with product principals on marketing strategy. - Designed and prepared Electronic Direct Mail (EDM) content for marketing campaigns. This includes sending out important crisis communication pieces to clients and partners. - Managed CRM database and train the department on CRM best practices. - Updated the company website as required (product offers, webinar recordings and FAQs). - Organised events/webinars/trainings for prospects, clients and partners. - Planned and recorded appreciation/training videos for clients. - Handled the inventory for marketing collaterals and source for premium gifts. - Ensured marketing collaterals are aligned with the company’s brand guidelines. - Trained the Sales team on cold calling leads and presentation skills to prospects.

  • HR / People & Culture

    • Aug 2016 - Aug 2021

    - Applied for employment pass for foreign knowledge workers (Bangladesh & Phillippines). - Supported staff for their medical claims from the company insurance. - Screened job applications and conducted interviews with candidates for suitable positions. - Assisted the HR Manager with staff onboarding and offboarding (conduct exit interviews). - Organised and hosted internal staff engagement events like company town hall meetings and training sessions. - Led a small team of selected staff to plan and organise employee engagement activities (E.g. Annual dinners, festive celebration meals, company retreats and team building events).

  • PA to the CEO

    • Aug 2016 - Jul 2019

    - Managed and scheduled meetings/reminders in the CEO’s work and personal calendars. - Made domestic/international travel arrangements and ensured necessary requirements are met for directors and staff (flight tickets, hotel bookings, visa application, airport transfers and travel insurance). - Submitted the CEO’s company credit card receipts and personal claims on a monthly basis. - Attended leadership meetings and prepare meeting minutes as required. - Proposed and arranged the delivery of gifts for clients and vendors, including staff gifts. - Monitored staff’s monthly KPIs and advise HR on staff’s KPI incentive amount. - Handled office repairs and maintenance including general operations (renew premise license). - Managed the company’s office space rental (liaise with the property agent and tenant, prepare tenancy agreement and help with the transfer of ownership for electricity bill). - Handled the CEO's personal matters (ran errands, set dental appointment, and renewed work permit for domestic maids).

• 

  SIBKL

  • Malaysia
  • Religious Institutions
  • 1 - 100 Employee

  • Administrator to the GM, HR & 2 Pastors

    • Jan 2016 - Aug 2016

    i. General Manager's Office (GMO) Assisted the General Manager in church events consisting of Baby Dedication, Membership Installation, Leadership Installation and other major events (church-wide conferences), as well as helped to dispense keys for booked rooms and standby to be on reception duty. ii. Human Resource (HR) Assisted the Human Resource Manager to update staff records (annual leave, medical claim), organised matters relating to staff welfare (insurance, condolence wreath), conducted onboarding for new staff/interns, and propose/plan staff activities (celebration, appreciation and team building events). iii. Pastor Stanley Lim & Pastor Irene Ong Provided administrative support (booking of rooms, publicity requests, filing) to all departments under Pr Stanley and Pr Irene’s portfolios. This encompasses Pre-marital Counselling (for couples preparing for marriage), Family & Parenting (events on parenting children/teenagers, marriage enrichment), Victory Meeting/Vmeet (a meeting that addresses LGBT issues), Diakonia (a grief support group for those dealing with death of loved ones), Cell Leadership (church leaders updates), Prayer Counselling (a prayer team), and Counselling (a professional service).

  • Multimedia & Communications Executive

    • Nov 2012 - Dec 2015

    - Ran programmes for church services and special events (conferences, seminars, workshops). - Attended to and advised publicity requests from all ministries (church voluntary arms) such as the need for bulletin announcement, promotional video, poster and source for premium gift items. - Ensured marketing collaterals adhere to corporate or brand identity guidelines.

  • Creative Ministry Administrator

    • Jul 2014 - Jul 2015

    - Managed a talent team of 100+ members consisting of singers, musicians, sound crew, live switch crew, production crew, lightings crew, photographers and programme managers. - Organised and executed logistics for retreats, gatherings and leadership meetings. - Scheduled duty rosters, prepared email blast announcements, and troubleshot ministry issues.

• 

  S' Factory

  • Petaling Jaya, Selangor, Malaysia

  • Account Executive

    • Dec 2009 - Mar 2010
    • Petaling Jaya, Selangor, Malaysia

    - Managed client accounts (e.g. Panasonic Malaysia). - Prepared creative brief for the internal team. - Ensured project deliverables are met in a timely manner. - Proofread content for collaterals (e.g. Flyer and bunting). - Assisted in marketing events/activities (e.g. Roadshows and festive decorations for product displays). Note: S'Factory is a brand activation agency.