Experience

• 

  Pinnacle Treatment Centers, Inc.

  • California, United States

  • Counselor

    • Oct 2023 - Present
    • California, United States

• 

  Telecare Corporation

  • Certified Peer Recovery Coach

    • Jan 2022 - May 2023

• 

  Hilton San Francisco Union Square

  • San Francisco, California, United States

  • Rooms Coordinator

    • Jun 2006 - Aug 2016
    • San Francisco, California, United States

    • Worked within the fast paced Front Office department with the main duty of blocking and coordinating guest room assignments to maximize room revenue and efficiencies.• Night Audit experience.• Assigning showrooms.• Ensuring proper handling of airline contract rooms.• Responsible for cash and credit card transactions.• Preparing express check-ins.• Working with sales managers regarding the proper handling of special groups.• Interacting with housekeeping regarding VIP arrivals and expediting rooms.• Making individual reservations.

• 

  DoubleTree by Hilton

  • Modesto, California, United States

  • Front Office Supervisor

    • Aug 1999 - Apr 2006
    • Modesto, California, United States

    • Supervised the front office with a staff of ten front desk agents.• Interviewed job applicants and trained newly hired front office personnel.• Purchased supplies for the front office and kept track of purchased orders.• Ran and filed reports.• Prepared weekly schedule.• Planned and hosted monthly staff meetings.