Experience

• 

  Johns Hopkins HealthCare

  • Quality Assurance Specialist

    • Mar 2008 - Mar 2015

    •Collected demographics and verified insurance to schedule patients for appointments.•Monitored and graded agents’ calls to assure quality service while auditing data entered in patient accounts for accuracy.•Designed excel sheet to calculate agents scores, simplifying and stream-lining the proce...

• 

  Fidelity Home Mortgage Corp.

  • Administrative Assistant

    • May 2007 - Sep 2007

    • Answered and directed incoming calls to appropriate persons and departments.• Scheduled and confirmed attendance of meetings.• Created charts and maintained records of call transfers, expenditures, etc.• E-mailing, faxing, filing, typing and various other tasks as assigned.

• 

  M&T Bank

  • Bank Teller

    • Sep 2005 - Feb 2007

    • Greeted customers and processed transactions with speed, efficiency, and accuracy.• Informed customers of products and features potentially beneficial to them.• Made new account referrals.• Performed various daily procedures (such as opening and closing the branch and vault) and maintained reco...

• 

  Hi-Tech Processing Services Inc.

  • Administrative Assistant

    • Jul 1998 - Sep 2005

    • Entered sensitive information from insurance, medical, state and county documents into database quickly and accurately.• Verified and corrected other employees work.• Ensured quality of scanned documents, replaced and made notations accordingly.• Answered and directed incoming calls.

• 

  Hecht's Department Stores

  • Sales Associate

    • Oct 2002 - Nov 2003

    • Kindly approached and assisted customers; processed transactions quickly and accurately.• Stocked and organized new merchandise.• Opened new accounts.• Performed store-wide and warehouse inventory on all merchandise.