Experience

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  TurboPass

  • Helotes, Texas, United States

  • Client Support Representative

    • Oct 2022 - Present
    • Helotes, Texas, United States

• 

  UnitedHealth Group

  • United States

  • Medical Service Coordinator

    • Nov 2020 - Jun 2023
    • United States

    Supporting Veteran's

• 

  Swiff-Train Company

  • Schertz, Texas

  • Inside Sales Administrator

    • Sep 2019 - Jun 2020
    • Schertz, Texas

    • Assisting in the development of Inside Sales Team of Flooring Product lines.• Creating Sales Data from current Mid to Small size customer base• Creating Market Sales Strategies to improve revenue of set customer base.• Utilizing inbound/outbound Inquires with clients in order to improve customer relations• Business Analytic Reports via Sales I and CRM Application• Developing a internal process for on-boarding new prospects.• Provided customer with product pricing and order placement .• Responsible in the Logistical management of meeting Customer’s Project deadlines • Organization of Product Showroom to include Scheduling Client Visits

• 

  OMBH

  • San Antonio, Texas Area

  • Contracted Consultant

    • Jan 2019 - Sep 2019
    • San Antonio, Texas Area

    • Medical, Forensic billing and reconciliation for Neuroscience Provider. Completed reconciliation for 2018 to current with an increase in revenue of one million.• Created Data Management and Trend Reports• Data Entry for Invoice and reconciliation• Account collections

• 

  Tech Data

  • Solution Sales Manager

    • Dec 2000 - Nov 2018

• 

  Tech Data IBM Solutions (Formerly TS)

  • San Antonio, Texas Area

  • Solution Sales Manager

    • Dec 2000 - Nov 2018
    • San Antonio, Texas Area

    • Motivates and continually coaches 36 personnel into a winning Sales Team• Hands on leadership strengthens Sales Organization for Netapp, EMC,VCE, HPE and Cisco Product lines • Oversees employee’s daily Configurations and Quotes across multiple product lines recommending solutions to solve customer problems while maximizing revenue potential• Facilitates and coordinates training curriculum to expedite new hire onboarding • Strategizes with Sales Management increasing productivity and sustained margin growth• Creates Monthly/Qtrly Reports for productivity tracking of direct reports • Monitors customer service level agreements showing improvement QTR over QTR • Reviews monthly Metric goals individually with employees providing positive reinforcement and constructive feedback as needed • Implements quality checks weekly across Sales Organization ensuring accuracy of Technical specs and Pricing • Communicates with Internal Technical Team advocating for regular updates to equip Sales Team on product changes • Actively encourages leadership development mentoring Solution Sales Associates exhibiting proclivity for Management • Responsible for the design and implementation of compliance requirements for 2 new product lines within Cisco and Netapp• Drove exceptional Sales Performance delivering MGP of 3% against plan of 2.4% • Responsible for Supplier forecasting, pipeline management and revenue production of territory with $200M annual budget • Mentored and developed SSR’s on team to assume roles of increasing responsibility • Led weekly reviews with Avnet Field Sales and IBM Channel Sales Managers to develop and progress Pipeline • Primary focal for Partner Executives to Avnet Sales team maintaining customer satisfaction and loyalty, measured by SLA’s and share of walletCoordinated with Operations and Sales management teams to develop and execute customer service and Supplier process training