Experience

• 

  Billi

  • Australia
  • Appliances, Electrical, and Electronics Manufacturing
  • 1 - 100 Employee

  • Key Account Manager

    • Jan 2017 - Present

    My enthusiasm and positivity ensures I successfully manage my customer accounts in Victoria including E&S Trading stores and various Independent retailers as well as plumbing supplier stores such as Reece, Tradelink, Plumbtec & Harris stores.My proven ability to build and maintain long term relationships is essential in achieving the best results for my clients. My main responsibilities include consistent in store training and one-on-one on product, meeting KPI’s & targets, locate & source new stores, and communicating with the marketing team to ensure sales targets are met.

  • Sales Assistant/Project Co-ordinator

    • Jan 2016 - Dec 2016

    My main responsibilities for this role included handling incoming sales calls from various departments and clients and responding to all enquiries in a highly professional manner. Being first point of contact for customers I always provided friendly and informative service. I also prepared quotes & proposals on behalf of sales representatives and assisted the region leader with quality executive support on a daily basis. I was also very pro-active in scheduling follow up calls to Billi sales representatives to help drive projects forward, and followed up builders throughout the tender/construction stage of a project for plumber/procurement details.

  • Customer Service Co-ordinator/Receptionist

    • Jul 2015 - Jan 2016

    This role required a high level of attention to detail, flexibility and strong written and verbal communication. My duties included processing all sales orders nationally and ensuring stock was dispatched in a smooth & timely manner, answering all phone calls in relation to sales orders, coordinating freight and communicating effectively & proactively with dispatch, tracking deliveries, managing emails and and phone calls to book in services daily, and provide reception relief when required.

• 

  Byambee Hair Studio

  • Senior Stylist/Manager

    • 2006 - 2014

    In this role I was responsible for developing and maintaining liaisons with clients to ensure that they had a positive salon experience. I was a manager for over 5 years and my duties included supervising employees and monitoring their work, manage appointments, handling customer complaints, managing up to 5 employees, selling & ordering retail products, facilitate in-salon training and one-on-one with staff, communicate with product representatives and cash register and credit card balancing.

• 

  Pantalica Cheese

  • Receptionist/Personal Assistant

    • 2004 - 2006

    In this role I was the personal assistant to the Company Director in a large food handling establishment. I was responsible for the daily operation of the main reception area. My main duties were to handle all incoming calls on the main switchboard, compile sales reports for senior management adhering to strict deadlines, coordinate payroll for employees, handle customer complaints/refunds, maintain a safe work environment, compliant with OH&S, welcoming customers and representatives, scheduling meetings/appointments, banking, data entry and other administrative duties.

• 

  Concorde International

  • Accounts Manager/Credit Controller/Administration Assistant

    • 2002 - 2004

    As the Accounts Manager and Credit Controller, I had over 200 accounts to oversee for both W.A and QLD. I also participated in account support calls with external clientele, met daily K.P.Is and monitored call logs, plus general administrative duties.