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Melissa Henderson, MBA Results-driven financial and operational leader with 8+ years of experience in cross-functional team leadership, financial analysis, and business process improvement. Proven track record of driving strategic initiatives, improving operational efficiency, and fostering collaborative relationships with stakeholders. Skilled in financial services, finance, credit, and vendor management, with a strong background in risk management and compliance.

Experience

    • United States
    • Financial Services
    • 700 & Above Employee
    • AVP, Procurement - Supplier Intelligence
      • Feb 2018 - Present

      Concentration & Country Risk Assessment Special responsible for monitoring pre-contract and on-going post-contract for Synchrony’s entire supplier base. Responsible for performing and improving third-party cross functional risk assessments while balancing regulatory pressures, business requirements, risk appetite and budget constraints. Also, responsible for overseeing several processes designed to gather and analyze data about Synchrony’s suppliers, plan for and recommend supply base changes to Bank management and identify and solve key concerns about suppliers supporting critical processes.• Developed analysis process to enable SYF to identify any potential Process Concentration as well as being able to identify and understand which geographic locations are most important to SYF operations.• Developed Concentration Risk Assessment to identify process and geographic Concentration in our supplier base. Assessment also allows us to now be able to give engagements a Concentration Risk rating.• Testing limit definitions where observed concentration becomes Concentration Risk and evaluating potential mitigating factors and plans.• Developed Concentration reporting to ensure SYF executive leadership is kept abroad of any existing or potential Concentration Risk.• Improved Quarterly Country Risk Review Report –identified concerns with a continued presence; provided a better idea of the reasoning behind the countries “year outlook” and what’s driving it; overall ensuring the individual country analysis’ are more relevant to what is important to SYF to know about the country and provided recommendation on our continued presence in each country.• Identify process and system improvement opportunities by creating and monitoring metrics, analyzing data, and partnering with internal teams.• Support Regulatory, Audit, and other requests for data and documentation.

    • AVP Finance, Third Party Risk
      • Feb 2018 - Present

    • Supplier Quality Manager
      • Nov 2015 - Jan 2018

      Worked with supplier management program office, supplier, and IT teams to prioritize requirements, processes improvements, with a focus on supplier contract risk programs. Determined opportunities for standardization, optimization, and automation of processes and procedures within the sourcing department. Supports strategic budget planning processes to meet financial targets and critical company milestones. • Executed Synchrony Financial Supplier Risk Management program. Program Requirements including training obligations, monthly manager forums, maintain and execute monitoring plans according to standards• Provided solution planning, estimating, and ensures timely delivery of all remediation programs and projects.• Built strong relationships with IT leaders and their teams and with suppliers.• Lead a program to ensure review of all contractual monitoring documentation (FFIEC, SSAE16, and audit). Summarizes and communicates findings to the team.• Leads program to implement required Regulatory/Compliance changes.• Monitored supplier performance. Ensuring implementation of supplier process, procedures and dashboards.• Responsible for mediating supplier issues and resolve supplier contract disputes.• Performed supplier management activities, including periodic relationship reviews, regular follow-up/completing necessary documentation such as scorecards, on-going maintenance and accuracy of all documents. (e.g., governance, monitoring plan, escalation lists, insurance requirements, background checks as applicable etc.• Engaged suppliers in completing assessments and scorecards to ensure risks arising out of such relationships are understood and remediated appropriately.

  • Resolvit
    • Kettering, Ohio
    • Sourcing Project Manager
      • Sep 2014 - Nov 2015
      • Kettering, Ohio

      • Lead negotiations on commercial procurement contracts, including Master Agreements, Statements of Works, Change Orders balancing business deliverables, quality and cost.• Conducted RFQs and RFPs, leading cross functional teams through the selection process of preferred suppliers with effective scoring criteria to critically evaluate supplier proposals in accordance within company policies. • Analyze total costs, assist business functions with ROI analysis, price and rate benchmarking and negotiate favorable business terms.• Functioned as the liaison between supplier managers and the sourcing team for all IT projects.• Evaluated, assessed and prioritized each IT sourcing project request to ensure competitiveness.• Reviewed all IT sourcing requests ensuring each request meets client’s standards and policies.• Worked with business teams to deliver sourcing business requirements and provide on-going communication through project execution.• Managed IT projects through sourcing life-cycle, capturing time, scope and cost.• Directed and Coordinated sourcing activities of IT projects through delegated members of sourcing team.• Supported Supplier Manager Lead in scheduling and implementing supplier relationship activities as well as gathering supplier data requests.• Supported and coordinates supplier follow-up activities.• Connected with sourcing to provide updates to the supplier management team on all IT sourcing request status'• Coordinated with supplier management team for CAR reviews; ensures priority requests are correctly submitted, reviewed and approved at CAR.

    • Project Manager
      • Sep 2011 - Sep 2014
      • Dayton, Ohio Area

      • Functioned as the project manager for more than 11 aviation rapid research & development and prototyping projects.• Provided superior client care, analyzed processes, develop project plans, coordinated resources, supervised project teams, controlled budgets, and managed performance• Ensured that objectives were accomplished in accordance with client outlines priorities.• Prepared SOW’s, RFQ’s, RFP’s and negotiated contracts that ensured quality.• Reviewed project status reports ensuring operational lifecycle-maintained schedule and budget.• Developed schedules and budgets for all phases of projects and prepared weekly project financial status reports for both management and clients.• Prepared schedule, cost and scope documentation.• Directed and coordinated activities of projects through delegated members of project teams.• Evaluated risk and develop strategies to overcome project obstacles.

  • LOGIC TECHNOLOGIES
    • Cincinnati, Ohio
    • Procurement Specialist
      • Dec 2010 - Sep 2011
      • Cincinnati, Ohio

      • Responsible for all material and equipment needs for the TSG Information Systems projects including requisitioning, managing purchasing, controlling inventory, and maintaining and scheduling of all logistics of $2 million in telecommunications equipment.• Sourced and negotiated pricing for over 500 items with an annual purchased value of $2 million including establishing blanket purchase agreements and bulk commodity pricing agreements.• Developed strategic suppliers and negotiated contract agreements to reduce the number of vendors from 150+ to a group of 15 core partners resulting in cost savings due to reduced administrative costs as well as quantity price breaks.• Interfaced with potential vendors by clearly and professionally communicating requests for quotations and preparing bid specifications.• Ensured on-budget, on-time quality equipment to project leaders and customers on site.• Maintained and ensured compliance with the appropriate guidelines, policies, and approved internal controls

    • Information Technology Manager
      • Jun 1998 - Feb 2007
      • Worldwide

Education

  • 2007 - 2009
    St. Leo University
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2003 - 2006
    Park University
    Bachelor of Science - BS, Management Information Systems, General
  • 2001 - 2003
    Community College of the Air Force
    Associate of Science - AS, Management Information Systems, General

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Industry Focus. “Banking and Financial Services”

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