Experience

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  Intelligent Debt Management

  • South Africa
  • Financial Services
  • 400 - 500 Employee

  • Head of Learning and Development

    • Apr 2023 - Present

  • Senior People Business Partner

    • Nov 2019 - May 2023

    Partnering the business in aligning the HR strategy to the Business strategy through guiding leaders on People management practices in line with statutory compliance. I head up Learning and Development to support the business learning culture and partner with the business to identify and address people development needs. My coaching and counselling skills are fully utilized to coach and guide leaders with Talent and pipeline management as well as career coaching conversations.

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  Sigma SA (Pty) Ltd

  • Cape Town Area, South Africa

  • Head Of Human Resources

    • Jan 2018 - Oct 2019
    • Cape Town Area, South Africa

    Managing Human capital of 800 Full Time Employees for customer management collections outsourcing. As a BPO, we have a diverse profile of employees and ensure that they are skilled with the latest tools and Industry related information to offer informed advice to our customers. Customers are at the core of our being and professionalism is our top priority. Managing the retention of our FTE is of utmost importance so that we have an experienced team to deliver quality service to our customers. Managing employee relations to ensure the well being of employees. We manage and review the well being of our employees, being the driving force of the success of our business. I ensure that our HR policies are consistently applied and promote fairness and consistency throughout the business.

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  Intelligent Debt Management

  • South Africa
  • Financial Services
  • 400 - 500 Employee

  • Human Resources Manager

    • Aug 2014 - Jan 2018

    I manage the HR leadership for 300 employees across the IDM Group, that includes 4 different companies providing financial solutions. I provide HR leadership in support of Company strategy; design, change management and business process. Currently leading and managing HR processes; staffing solutions, performance management, career development, compensation, reward & recognition, retention, diversity, employee relations, succession planning, and resource planning. I am actively developing skills assessment and Career Pathing programs in the organization resulting in consistent and streamlined job titles, clearly defined compensation strategy and career development strategy. I have consulted and managed operational aspects of Labor Relations including conflict resolution, first line coaching, and creative labor practices resulting in reduction of grievances and increased operational performance during manufacturing expansion.Develop and maintain best practice techniques, principles and processes that address business and SETA requirements. Deliver the HR department goals for the business with specific focus on Training and Talent Development. Legislative reporting: Annual training report, WSP,BBBEE and EE.

  • Training and Development Manager

    • Jan 2014 - Aug 2014

    My role as Training and Development manager was to Source, Develop and Implement talent management solutions for purpose of retention and succession planning. I provide learning & development solutions to support the strategic alignment focuses for business and source learning interventions to meet identified competence gaps. Ensuring that integrated performance management is understood and effectively applied in the Business units. Implementing communication & engagement programmes in the business units and building internal and external networks to ensure relevance and credibility of the L&D strategy. Initiating performance and talent management best practice in the business unit as well as design and implement succession, retention and career management strategies. I provide ongoing facilitation of skills programmes and relevant talent management processes as well as to ensure that the talent management system is understood and fully optimisedDuties include managing and leading the team to support and promote a learning culture in the business.Implement and maintain training infrastructure to ensure that optimal training resources are available.Design, develop and review fit for purpose training programmes and development interventions.Deliver the HR department goals for the business with specific focus on Training and Talent Development.Deliver appropriate and relevant training courses and development interventions within the required deadlines. Drive talent reviews and prepare talent reportsEnsure that training projects are successfully and timeously completed. Drive talent reviews and prepare talent reports.Ensure that training is in line with business requirements and that staff is competent in their current role. Assist with development of leadership in the company by either succession planning, career development or professional development.

  • Head Of Sales Department

    • Jan 2011 - Feb 2014

    As part of the start up team, I assisted with the growth and development of the Financial consultant division. I helped griw the team from 2 consultants to a total of 40. In the process i have been promoted to Team leader of a team of 8 people and later to line manager. In my line nanagement position, I was responsible for the leadership and management of 5 teams, consisting of 8 members each. I assisted with coaching and mentoring team leaders and helped them achieve business targets and goals. This was a group of finance graduates who provided a sound solution to clients who are in financial difficulty. My role is to manage people the output and to develope the team leaders into management positions. I developed new sales consultants and was actively involved in their training process. I formed part of the recruitment team at IDM and was involved in disciplinary issues for my team. Reporting on data forms part of my daily tasks and analysing the performance of the consultants as well as team leaders.

  • Financial Consultant

    • Apr 2008 - Jan 2011

    My role was to assist clients that are experiencing financial difficulty by providing the solution of Debt Counselling. I assisted clients with setting up their personal budgets and gave advice on savings and expenses. I was fortunate to be involved in the Industry at this time as our company has played an active part in the decision making of the changes in the Industry

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  Absa

  • Cape Town Area, South Africa

  • Team Leader - Mortgage loans

    • Jun 1993 - Apr 2008
    • Cape Town Area, South Africa

    Credit checks on applicants, processing Home loan applications, Authenticating Home loan application, Authenticating the supporting documents. Maintaining records on the system fro all Home loans, Registrations of Bonds, Cancellation of Bonds, Progress payments of building loans.I started in the life insurance department of the Home loans section and been promoted to various parts of the Home loans division. In doing so, i have gained extensive experience and a holistic overview on home loans in South Africa. Various aspects coveted in my resposibilities were: registration of bonds, cancellation of bonds, progress payments on building loans. I have also been the Team Leader in the client services division in the home loans centre. Part of my last administrative duty was to assess the home loan application and to determine if the client qualifies for a bond, then take it to pre approval stage. I have experience in reading credit reports, financial analysis as well as relevant confirmations on applications.