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Melissa Gould
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french -
Bio
Experience
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Canada
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Hospitality
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1 - 100 Employee
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Group Reservations Coordinator
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Jul 2016 - Present
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Reservations Coordinator
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Jul 2016 - Jul 2016
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Westin Ottawa
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Ottawa, Canada Area
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Guest Services Supervisor
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Jun 2012 - Jul 2016
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Ottawa, Canada Area
Check guests in and out. Make reservationsAssist guests with any questions or concernscashier
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Garage Clothing
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Rideau Centre, Ottawa
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Assistant manager
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Nov 2009 - Jun 2012
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Rideau Centre, Ottawa
Provide support to the Store Manager in overseeing the employees and assumes responsibility for the total store operation in the Manager’s absenceProvide exceptional customer service and demonstrate brand selling skills in order to maximize sales and optimize the customer experience in the storeReport to the Store Manager and participate in all the essential duties which contribute to the efficient and profitable operation of the store
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shift supervisor
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May 2007 - Nov 2009
Made schedulesdelegated tasksensure that to floor ran smoothly and customers were able to get their coffeee in the alotted time period. Cashier, also made bank deposits and change ordersClose and open the coffee shopmaintain customer relations and dealt with any issues that arrised
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Education
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2009 - 2013Algonquin College of Applied Arts and Technology
diploma, Hotel and Restaurant Management -
2006 - 2008
Loyalist College
business administration, Business Administration, Management and Operations
Suggested Services
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Industry Focus. “Hospitality”
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