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Melissa Glennon profile image

Melissa Glennon

Sr. Director of Client Marketing at ADP
Intro Book
Seasoned program manager and HR expert with 16+ years of experience delivering client experience initiatives.
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Location
Roswell, Georgia, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills
  • Program Management
  • Management
  • Human Resources
  • Marketing
  • Event Management
  • Show all
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Bio

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Melissa Glennon is a seasoned professional with 16 years of experience in program management, human resources, marketing, and event management. She has held various roles at ADP and CoreNet Global, overseeing client experience initiatives, managing programs, and leading teams. Melissa is currently pursuing an MBA at Texas A&M University.

Experience

  • ADP
    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Sr. Director of Client Marketing
      • Nov 2023 - Present

    • Director of Client Experience
      • Aug 2021 - Nov 2023

      National Account Services Divisionoverseeing the execution of client experience initiatives, analysis of client feedback, management of our Client Advisory Councils and ADP Meeting of the Minds #adpmotm and Client Engagement Programs and capabilities related client experience programs. Leverage best in class practices and principles to identify and positively influence other factors that contribute to the organization's ability to deliver service excellence.

    • Director of Client Engagement
      • Sep 2007 - Aug 2021

      Voice of Client and voice of Associate champion, overseeing the execution of client experience initiatives, analysis of client feedback, management of our Client Advisory Councils and ADP Pro Client Conferences and Client Advocacy Programs and capabilities related client experience programs. Leverage best in class practices and principles to identify and positively influence other factors that contribute to the organization's ability to deliver service excellence.

    • Client Programs Manager
      • Sep 2007 - Sep 2017

      Manage and create programs for current ADP mid-size clients base. Includes:Client Reference Program15 + Client Engagement Meetings (300+)Client Advisory Councils Web-Based ProgramsClient Email CommunicationsOnline Communities (in progress)Client Communications

    • Client Programs & Loyalty Specialist at ADP
      • Sep 2007 - Mar 2017

  • CoreNet Global
    • United States
    • Real Estate
    • 100 - 200 Employee
    • Senior Relationship Manager
      • Jun 2001 - Sep 2007

    • Chapter Manager
      • 2001 - 2007

Education

  • 1997 - 2001
    University of North Georgia
    BBA, Marketing
  • 2021 -
    Texas A&M University
    Currently pursuing MBA, Business Administration and Management, General

Suggested Services

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Industry Focus. “Management Consulting”

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