Experience

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  Modern Energy

  • Durham, North Carolina, United States

  • Office Coordinator & Administrative Assistant

    • May 2022 - May 2024
    • Durham, North Carolina, United States

    As the Office Coordinator and Administrative Assistant for Modern Energy's headquarters in Durham, NC, I managed all property and office maintenance items, provided hospitality to guests and stakeholders, identified and implemented office management improvements, and supported the CEO with administrative tasks.In collaboration with our IT Generalist, I efficiently maintained office equipment and technology while effectively liaising with third-party vendors, as needed. I enjoyed conducting interviews, providing insightful hiring recommendations, and also assisting with the onboarding of new employees. I innovatively established a new hire gifting norm to enhance the engagement of new team members and successfully coordinated company-wide gifting initiatives. Moreover, I meticulously organized the logistics for both on- and off-site company-wide events and actively supported meaningful philanthropic partnerships with Families Moving Forward and Habitat for Humanity. Additionally, I focused on supporting local, minority-owned businesses for a range of needs, benefiting both our initiatives and the community.I effectively managed the preparation of international travel documents and collaborated closely with the finance team to develop and maintain office budgets. I skillfully negotiated pricing with vendors for a wide range of services, including cleaning, lawn care, and elevator testing. In addition, I took charge of organizing on-site and off-site team meals, snacks, and team-building activities, significantly contributing to a warm and inclusive office environment. Furthermore, in collaboration with our graphic designer, I played a pivotal role in re-designing our business cards and a diverse range of marketing materials to effectively support company branding and promotional initiatives. I also hold Red Cross First Aid, CPR, and AED certifications.

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  Diamonds Direct

  • United States
  • Retail Luxury Goods and Jewelry
  • 500 - 600 Employee

  • Operations Specialist

    • Jan 2020 - May 2022

    In my role as Operations Specialist, I have continued to support the Diamonds Direct commitment to delivering unparalleled customer service. My responsibilities include, but are not limited to: training and developing new team members, reconciling daily financial reports, inventory receiving and management, collaborating with sales team and upper management on special design projects, negotiating pricing with vendor partners, working face-to-face with clients, and working on multiple, high-profile projects in a fast-paced ever-changing environment

  • Diamond Consultant

    • Feb 2016 - May 2022

    At Diamonds Direct I deliver above and beyond customer service every day in a dynamic and fast paced sales environment. I enjoy cultivating memorable client experiences and exceeding established sales quotas through a consultative and educational sales approach. In my 6+ years with Diamonds Direct, I have thoroughly enjoyed my role training new hires on product knowledge and advanced selling techniques. I have developed and implemented both new hire and continuing education training materials for all sales team members with measurable results. For my top sales results company-wide, I have also been honored to be the sales representative and educational liaison of two prestige brands since 2017. In 2018 I had the honor of being recognized and awarded for top customer service and satisfaction at our annual team meeting. In stepping into an administrative role, I have discovered a passion for store operations, including, but not limited to, placing special orders, price negotiation, inventory management, and receiving.

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  Belk

  • United States
  • Retail
  • 700 & Above Employee

  • Business Manager

    • Nov 2006 - Feb 2016

    BOBBI BROWN COSMETICS, Raleigh, NC (2012 – 2016)At Bobbi Brown I drove sales success through the effective recruiting, hiring, scheduling, training, and coaching of sales associates, all while exceeding personal sales quotas. Through effective forecasting and subsequent event planning, I achieved incremental growth to sales plan for a mature business. By organizing and managing product launches, and through utilizing in and out-of-network contacts, I drove our promotional reach to new markets. By executing successful national sales events, I averaged $22k per event (8%+ above company average). My teams phone outreach campaigns both captured new clients and increased retention of our current customer base.

  • Sales and Training Coordinator

    • Nov 2009 - Mar 2012

    LANCÔME COSMETICS, Wilmington, NC (2009 – 2012)For Lancome, I built and developed successful sales and management teams, instructing on advanced selling techniques, client management, product education, and customer service strategies. Recruiting, hiring, and on-boarding of new hires and facilitating continuing education training seminars was and continues to be a passion. I was awarded Coordinator of the Year for highest % increase to plan and best event performance in division for FY13. My in-house and outsourced sales events throughout the territory boosted market share growth averaging 0.6%+ gain in FY12. I worked closely with all levels of management and HR to ensure consistent scheduling to anticipate business needs. My national sales events averaged $18k per event (+2.8% above company average).

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  Belk

  • United States
  • Retail
  • 700 & Above Employee

  • Business Manager

    • Nov 2008 - Jun 2009

    LANCÔME COSMETICS, Wilmington, NC (2008 – 2009)As Business Manager for Lancôme Cosmetics, I developed my sales team through ongoing training in advanced sales and customer service techniques. My team and I proudly averaged a 1.2%+ gain of Market in FY09 due to a tireless commitment to the client experience and drive that lead us to exceed our sales quotas. Through organizing and executing national and regional sales events, I averaged averaging $17.8k per one-day event (3.4%+ above company average). My team and I were consistently recognized for the strongest sales event execution within the division.

  • Business Manager

    • Nov 2006 - Nov 2008

    ORIGINS NATURAL RESOURCES, Wilmington, NC (2006 – 2008) At Origins, I recruited and assisted in screening talented sales associates to build a reputation for customer service excellence. I was awarded Counter of the Year 2007 for exceeding sales plan and event execution goals.